Hi, On 05.03.2010, at 16:56, Bill Matthews wrote:
> We're looking at OTRS for a help desk application. So far I've watched the > video on the website, played in the demo environment, and read some of the > manual. My next step will be to download/install a demo on my environment. > > But I had a general question first -- how customizable is the interface? In > particular I'm looking at the New Ticket page from the Admin view. > Can we add custom fields that the agent must fill out, such as Category, > Location, etc? Or would that require OTRS consulting/customization services? this can be done sinply by configure the SysConfig. I really recommend to request an OTRS Consultant to support you during Evaluation, Concept, Configuration, Installation, etc. Maybe you can have a look at http://www.otrs.com/en/consulting/ which is the commercial part offering professional services. Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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