See if this older post helps you out. http://www.mail-archive.com/[email protected]/msg27385.html
Thanks Henry On Wed, Feb 24, 2010 at 9:16 PM, Gregory Heffron <[email protected]>wrote: > The OTRS manual says: > > If you want to fetch your mail automatically every ten minutes, you can > use a cron job and the example entries that are available in the file > var/cron/postmaster_mailbox.dist. > > > When I navigate to that directory, these are the files I see: > > /opt/otrs/var/cron # l > total 40 > -rw-rw-r-- 1 otrs apache 426 Jan 11 06:08 aaa_base > -rw-rw-r-- 1 otrs apache 562 Jan 11 06:08 fetchmail > -rw-rw-r-- 1 otrs apache 676 Jan 11 06:08 generic_agent > -rw-rw-r-- 1 otrs apache 505 Jan 11 06:08 generic_agent-database > -rw-rw-r-- 1 otrs apache 485 Jan 11 06:08 pending_jobs > -rw-rw-r-- 1 otrs apache 630 Jan 11 06:08 postmaster > -rw-rw-r-- 1 otrs apache 501 Jan 11 06:08 postmaster_mailbox > -rw-rw-r-- 1 otrs apache 481 Jan 11 06:08 rebuild_ticket_index > -rw-rw-r-- 1 otrs apache 504 Jan 11 06:08 session > -rw-rw-r-- 1 otrs apache 488 Jan 11 06:08 unlock > > > Hence, there's no files with the .dist suffix at all. When I search, I find > nothing on the server: > > /opt/otrs/.fetchmailrc.dist > /opt/otrs/.mailfilter.dist > /opt/otrs/.procmailrc.dist > /opt/otrs/Kernel/Config.pm.dist > /opt/otrs/Kernel/Config/GenericAgent.pm.dist > > > Any ideas of how I can get ahold of the cron job for checking mail? > > Thanks, > Greg > -- > *Lead - IT Support* > *Shambhala.org* > *ShambhalaTimes.org* > *Center Template Websites* > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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