Hello, I've been trying to figure out how to integrate our company ldap with OTRS 2.4.7 . Here is what I did so far that did not give me any results: 0) Installed Net::LDAP Module 1) From Admin -> SysConfig 2) Search for LDAP 3) Frontend::Customer::Auth 4) Edited the Following:
- Customer::AuthModule::LDAP::Host (instead of default I added our ldap server) - Customer::AuthModule::LDAP::BaseDN (entered o=.....,o......) - Customer::AuthModule::LDAP::UID (left the default as UID) - Customer::AuthModule::LDAP::GroupDN (instead of the default I entered our cn, ,our ou=staff, our o's....) - Customer::AuthModule::LDAP::AccessAttr (left is as memberUid) 5) Created a test user in our ldap, and made sure that It was created (ldap searches from servers returned just fine) 6) Restarted the Apache server. 7) Tried to login with my testuser in https://otrshost/otrs/customer.pl and the login failed. Tried to get the password, but otrs informed me no such user... What else needs to be done for ldap integration? Do I need to go back to /opt/otrs/Kernel/Config.pm and add things or do the Web GUI method is enough? Here is what I am using Solaris 10 X86 Perl 5.10 Apache2 with SSL OTRS 2.4.7 check.Modules returns ok -- Deniz Rende E-mail: [email protected] Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog
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