Never mind Folks, It was a syntax mistake on the Config.pm file made by someone else who has access to the server.
sorry for the unnecessary noise. Regards, On Tue, Feb 23, 2010 at 3:48 PM, Leonardo Certuche < [email protected]> wrote: > Hello People, > > Our OTRS system just crashed :( hopefully someone will give us some help > > Here's the output of the error: > > > # rcotrs restart > Shutting down OTRS > Disable /opt/otrs/bin/PostMaster.pl ... done. > Shutting down cronjobs ... done. > done > Starting OTRS > Checking Apache ... done. > Checking MySQL ... done. > Checking database connect... (Can't modify subtraction (-) in scalar > assignment at /opt/otrs/Kernel/Config.pm line 330, near > "'Kernel::System::CustomerAuth::LDAP';" > syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self" > Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38. > BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.) > > > Thanks in advance for your help, > > Leonardo Certuche > 301 284 6250 > 460 0727 ext 5559 > [email protected] > www.itcon-ltda.com > Cra 31 # 54-10 TECNOSOFT > Medellín, Colombia > > > > ---------- Forwarded message ---------- > From: Carlos Andres Gallego <[email protected]> > Date: Tue, Feb 23, 2010 at 3:42 PM > Subject: error > To: [email protected] > > > seus:/opt/otrs/Kernel # rcotrs restart > > Shutting down OTRS > > Disable /opt/otrs/bin/PostMaster.pl ... done. > > Shutting down cronjobs ... done. > > done > > Starting OTRS > > Checking Apache ... done. > > Checking MySQL ... done. > > Checking database connect... (Can't modify subtraction (-) in scalar > assignment at /opt/otrs/Kernel/Config.pm line 330, near > "'Kernel::System::CustomerAuth::LDAP';" > > syntax error at /opt/otrs/Kernel/Config.pm line 331, near "$Self" > > Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38. > > BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38. > > ) > > > ---------------------------------------------------------------------------- > > Error: Maybe your database isn't configured yet? > > > ---------------------------------------------------------------------------- > > > > > > Try the web installer to configure your database: > > > > > > -->> http://seus/otrs/installer.pl <<-- > > > > > > > ---------------------------------------------------------------------------- > > or configure your database with README.database (DB - Setup Example) > > > ---------------------------------------------------------------------------- > > > failed > >
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