Gentlemen, For Ubuntu - if you install the latest "unstable" version (Karmic) then with apt-get install otrs2 you get the latest version of OTRS. Obviously running Karmic in Production is a risk as it is "bleeding edge", but it is working fine for me so far...
Thanks, Mark Novak On Thu, Feb 18, 2010 at 3:01 AM, Michiel Beijen <[email protected]>wrote: > Ralf, Neil, > > Actually, I would not recommend the current otrs2 package from the > Debian or Ubuntu repositories. It is lagging behind (2.2.x for Debian, > 2.3.x for Ubuntu) and broken in many ways. There are many bug reports > filed against it. The package has not been maintained for a while. > Instead, I would advise to do an 'installation from source' which is a > little more work but will pay off in the end: > http://doc.otrs.org/2.4/en/html/x531.html#preparing-manual-installation > > If you're new to Linux, and you just want to evaluate OTRS, you can > also grab the Windows Installer. Of course, if you want to leverage > the full benefits of a 'free' helpdesk solution, and you want the > hassle-free package install, you can also decide to go with OpenSUSE > or such. > > In general, if you decide to install OTRS from your Linux system > package manager (as opposed to: from the OTRS.org website) you'll have > the benefit that it is easier to install (but not that much, usually > just saves the download), and the drawback that you won't be getting > any upgrades for OTRS without upgrading your Linux version. For > instance, Ubuntu 8.04 LTS shipped OTRS 2.2.4. Usually, they will only > ship security updates for OTRS. You will not get newer versions for > the OTRS package unless you decide to upgrade your operating system to > a higher version of Ubuntu, that comes with a different OTRS version. > This is - in my opinion - not a good situation for most OTRS users. > This is the reason that I would advice installing from the OTRS > website over installing from your Suse/Debian/Ubuntu/... package > manager. Of course, in some scenarios, it can still be nice to quickly > put together an OTRS instance. It just depends on what you need. > > For Debian and Ubuntu support; we currently have pretty much users > running Ubuntu as this distribution has become extremely popular in > recent years. We're now working with the new Debian package maintainer > to get a better OTRS experience for the Debian package, which will > eventually also improve the Ubuntu package. As soon as we have more > news on that, I'll post here and on the OTRS.org website. > > -- > Michiel Beijen > R&D > > Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > On Wed, Feb 17, 2010 at 11:10 PM, Ralf Hildebrandt > <[email protected]> wrote: > > * Neil Grantham <[email protected]>: > >> If I install Ubuntu Linux, which OTRS download do I need to get?! > > > > Easy solution: > > > > Install the otrs packages. > > apt-get install otrs2 > > > > That also installs the dependencies. > > If that version is not recent enough, deinstall and install the tarball > > http://ftp.otrs.org/pub/otrs/otrs-2.4.7.tar.bz2 > > > > -- > > Ralf Hildebrandt > > Geschäftsbereich IT | Abteilung Netzwerk > > Charité - Universitätsmedizin Berlin > > Campus Benjamin Franklin > > Hindenburgdamm 30 | D-12203 Berlin > > Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 > > [email protected] | http://www.charite.de > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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