Hi,
Just shooting in the dark here:
Syslog is not the only option to store OTRS logs, at the point you reached,
I guess you already have a Config.pm file, have you checked it? mine looks
like this and I'm using syslog, I guess if you don't have syslog enabled on
your box, you could get rid of the second line and then run again
installer.pl to see what happens
$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
Hope it helps,
Leonardo Certuche
On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende <[email protected]> wrote:
> Hi Folks,
>
> I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg.
> The installation went smoothly and I was able to set up mysql database
> through gui. At the end of the 4'th step, when I try to go to the link
> provided, I face with the following error:
>
> Software error:
>
> no connection to syslog available
> - unix dgram connect: Socket operation on non-socket at
> ../..//Kernel/System/Log/SysLog.pm line 63
>
> For help, please send mail to this site's webmaster, giving this error
> message and the time and date of the error.
>
>
> I did some search on the list but I could not find an answer to solve the
> problem.
>
> I am using Sun Java Web Server 7.0 and I have the following warnings from
> the error logs:
>
> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/
> index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed
> Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system
> variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line
> 427.
> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
> [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available
> 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET
> /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr:
> [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket
> operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63
>
> Here is what I am using
>
> r...@zotrs# cat /etc/release
> Solaris 10 10/09 s10x_u8wos_08a X86
> .....
> r...@zotrs# perl -v
>
> This is perl, v5.10.1 built for x86-solaris-thread-multi
> (with 2 registered patches, see perl -V for more detail)
> ....
>
> OTRS 2.4.7 Source Downloaded from otrs.org
>
> Modules:
> o CGI............................ok (v3.45)
> o Date::Pcalc....................ok (v1.2)
> o Date::Format...................ok (v2.24)
> o DBI............................ok (v1.607)
> o DBD::mysql.....................ok (v4.013)
> o Digest::MD5....................ok (v2.39)
> o Crypt::PasswdMD5...............ok (v1.3)
> o LWP::UserAgent.................ok (v5.829)
> o Encode::HanExtra...............Not installed! (Optional - Required to
> handl
> e mails with several Chinese character sets.)
> o IO::Scalar.....................ok (v2.110)
> o IO::Wrap.......................ok (v2.110)
> o MIME::Base64...................ok (v3.08)
> o Mail::Internet.................ok (v2.04)
> o MIME::Tools....................ok (v5.427)
> o Net::DNS.......................ok (v0.66)
> o Net::POP3......................ok (v2.29)
> o Mail::POP3Client...............ok (v2.18 )
> o IO::Socket::SSL.............ok (v1.31)
> o Net::IMAP::Simple..............ok (v1.17)
> o Net::IMAP::Simple::SSL......ok (v1.3)
> o Net::SMTP......................ok (v2.31)
> o Authen::SASL................ok (v2.12)
> o Net::SMTP::SSL..............ok (v1.01)
> o Net::LDAP......................Not installed! (Optional - Required for
> directory authentication.)
> o GD.............................ok (v2.44)
> o GD::Text....................ok (v0.86)
> o GD::Graph...................ok (v1.44)
> o GD::Graph::lines............ok (v1.15)
> o GD::Text::Align.............ok (v1.18)
> o PDF::API2......................ok (v0.73)
> o Compress::Zlib..............ok (v2.02)
> o SOAP::Lite.....................ok (v0.710.10)
> o XML::Parser....................ok (v2.36)
>
>
> What seems to be the problem? Any ideas?
>
> Please let me know if I need to supply any other information.
>
> Thanks.
>
>
> --
> Deniz Rende
> E-mail: [email protected]
> Phone: +1 (224) 789-UNIX (8649)
> Mobile: +1 (816) 213-2139
> Web: http://www.deniz-rende.com/blog
>
>
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