OMG... I've see that the caption is just clear enough (inboud and outbound)...
On Wed, Feb 10, 2010 at 7:50 PM, Marco Vannini <[email protected]>wrote: > right! you convinced me. I'll rename that link to incoming and outgoing > issue, it's better for my users ... > > Thank you. > > MV > > On Wed, Feb 10, 2010 at 7:26 PM, Nils Leideck - ITSM < > [email protected]> wrote: > >> Hi, >> >> On 10.02.2010, at 15:20, Marco Vannini wrote: >> >> mmmh, I've always found hard to explain that to my too... this because in >> phone you have a "free" from, so it could be a >> customer/internal/extemporaneal request too, in the other case you just >> have a "queue selection" as from. >> >> >> Phone-Ticket is for incoming issues, like phonecalls or something you were >> told during lunchtime or kinds of that. >> Email-Ticket is for outgoing issues, like "Dear external Service Provider, >> our plants are dry" or "Dear Customers, tomorrow we will have slow internet >> connection for about one hour." >> >> Other Channels are: >> >> Incoming Email >> SOAP >> DB >> >> Nils Leideck >> >> -- >> Nils Leideck >> Senior Consultant >> >> [email protected] >> [email protected] >> >> >> http://webint.cryptonode.de / a Fractal project >> >> CU @ CeBIT 2010 in Hannover, Germany <http://www.cebit.de> and get to >> know more about OTRS >> at booth no. C37 in hall 2 from March 2-6, 2010! >> >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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