They can create tickets via email, or you can use the API to code something for ticket creation into one of your other systems, or you can look at single sign-on.
James. From: [email protected] [mailto:[email protected]] On Behalf Of Gregory Heffron Sent: Tuesday, 9 February 2010 9:35 AM To: [email protected] Subject: [otrs] workaround: customers not having to login? Is there any possible workaround for customers having to login to create a ticket. We already have several sites with several logins, and part of why we built this system is to help with the confusion. We're worried we'll add to it! Thanks, Greg -- Lead - IT Support Shambhala.org ShambhalaTimes.org Center Template Websites
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