Hi, Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccount?
Leonardo Certuche On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi < [email protected]> wrote: > Hi there, > > > > It’s IMAP, well actually IMAPS but same thing. I have connected to it from > Outlook using MAPI and I can see the messages arrive and disappear. > > > > > > > > Regards, > > > > *Dorien Takeshi* > > Technical Manager > > > > *Disaster Recovery Group Limited* > > Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New > Zealand, 0632 > > Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: > [email protected] > > [image: DRGEmailLogo] > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Leonardo Certuche > *Sent:* Tuesday, 9 February 2010 9:40 a.m. > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Email Processing > > > > Hi, > > Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 > and if some other mail client has that same account configured, OTRS won't > be able to fetch any messages. > > Leonardo Certuche > > On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < > [email protected]> wrote: > > Hi there, > > > > I’ve tried to setup my email processing, and it appears to be working, as > messages are disappearing from my mailbox, but I cannot find them in OTRS at > all? It doesn’t appear to be doing anything with the emails? Where can I > check to see what has happened to them or am I missing something? I’ve only > setup a mailbox in the “Postmaster Admin” section. > > > > *Dorien Takeshi* > > Technical Manager > > > > *Disaster Recovery Group Limited* > > Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New > Zealand, 0632 > > Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: > [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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