On Wed, 2010-02-03 at 14:13 +0000, rajesh kodali wrote:
> Hi,
>
> I am new to OTRS trying ITSM module. I am looking at suggestions, how
> to get all the assets mapped to OTRS and I could not understand how to
> add "functionality" which is there in [ General Catalog
> Management ]class.
Business asset records can be created in the Config Item section
(selected at the top of the OTRS screen), and item configuration classes
can be added/edited from the General Catalog hyperlink under Admin. Have
you also installed the ITSMConfigurationManagement module in Package
Manager?
Bryan
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