Hi Saurabh, I'm pretty sure that the action to delete e-mails after processing cannot be changed due to possibilities of duplicate tickets and so forth. Therefore if you want to retain e-mails I would create a secondary mailbox (OTRSArchive) or whatever and then define a rule for your otrs mailbox to forward e-mails to this account.
Regards, David On Wed, Feb 3, 2010 at 3:40 PM, Saurabh Pande <[email protected]> wrote: > hi, > > i have failed to get otrs to use imap and leave a copy of the mails on the > mail server. > > has anyone found a fix for this or do we have a timeline for it's fix being > made available? > > regards, > > saurabh pande. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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