first of all verify if selinux is active with: r...@localhost > getenforce
than try something like if it return enforced (if this return permissive or disabled is not a selinux issue) r...@localhost > dmesg | audit2why -d MV On Wed, Feb 3, 2010 at 10:01 AM, Gregory Heffron <[email protected]>wrote: > Sourabh -- > > I can't find the SELinux Troubleshooter. I looked in many places in the > Admin section. What is it listed under? > > Thanks, > Greg > > > On Feb 2, 2010, at 11:56 PM, [email protected] wrote: > > Hi > > Can you check the SELinux Troubelshooter for the details in System -> > Administration. It might be problem with the permission or owner. > > Regards > Sourabh Sarwate > > On Wed, Feb 3, 2010 at 8:27 AM, Gregory Heffron <[email protected] > >wrote: > > I just installed the latest OTRS package (2.4.6) on a server running > > RedHat 5.4. Everything runs great, except when I try to reply to tickets. > > When I click on any of the responses listed under "Compose Answer > > (email)," I get this blank screen with the following error: > > > Can't locate object method "new" via package "Net::DNS::Resolver" at > > /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154. > > > Any ideas? > > > Note that "Contact customer (phone):" works perfectly. > > > Best, > > Greg > > > ps: I'm a newbie, and am making an uneducated guess. I found the following > > info on cpan about Net::DNS::Resolver under the method "new": > > > Files except for */etc/resolv.conf* must be owned by the effective userid > > running the program or they won't be read. > > > > I'm wondering if the user "otrs" doesn't own files it needs. > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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