Lars Jørgensen wrote :
Something is inconsistent here - or I am doing something wrong.
When I create a new ticket in a queue I can assign ownership only to
agents that have this queue selected in "my queues".
When I assign ownership of an existing ticket I can assign it to all who
has the correct permissions for the queue.
I think the latter behaviour is correct and that should also be the
behavior when I create tickets. Did I flick a switch the wrong way
somewhere in the configuration?
Hello Lars,
on the right side of the owner dropdown box should be a link titled
"all", which allows you to select every agent.
Regards
Alexander
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