Hi everyone... I am running OTRS 2.4 on Linux.
I am trying to use <OTRS_TICKET_TicketNumber> in the subect line of an autoresponse that goes out when a new ticket is received. My template subject looks like this: Re: <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title> However, the output on the oitgoing messages appears as: [Ticket#2009101710000058] <OTRS_TICKET_TicketNumber> <OTRS_TICKET_Title> I am a bit confused as to why the "Re:" doesn't appear, and whe the two variables are showing up as the variable names. In the body of the email I use the same variable and it works just fine: Ticket Number: <OTRS_TICKET_TicketNumber> Ticket ID: <OTRS_TICKET_TicketID> Ticket Queue: <OTRS_TICKET_Queue> Ticket Current State: <OTRS_TICKET_State> looks like: Ticket Number: 2009101710000058 Ticket ID: 31 Ticket Queue: Show Ticket Current State: new I found this bug: http://bugs.otrs.org/show_bug.cgi?id=785 which indicates that this problem was fixed... John
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