Hi, You can use the generic agent to do this. Add a new Generic Agent from the admin panel, specify your parameters (Date, Customer etc) and down at the bottom locate "Delete tickets:" and select "Yes". This will remove the tickets physically from the DB.
Regards, David On Tue, Sep 29, 2009 at 1:23 PM, Jens Müller <[email protected]> wrote: > Hello, > > I wonder how tickets can be completely deleted form the system. I found no > such link in the ticket details. > > Thanks > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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