Sarah Baker schrieb:
Hmm- I set the Escalation values (First Response, Update time,
Solution time) to 'empty' (putting in zero gives me a divide by zero
error) on one of my queues to test if that would remove the messages
from my view, but it doesn't. Does that impact newly created tickets
and not old ones?
Hello Sarah,
I also leave the fields empty when creating queues and afterwards they
are filled with 0. I'm sorry, I never tried to fill in a 0 directly.
I don't exactly know if old tickets are affected, but I think not. You
will have to test it with a new queue where you change those settings
afterwards to 0 / empty.
If the old tickets aren't affected you have to add externals notes to
fulfill the response and update times so the messages disappear.
Regarding the solution times perhaps closing and reopening the tickets
will help.
So is there a section of the documentation that talks about use of
the system messages and how they work?
I interpreted the system messages from your mail by my knowledge about
the queues and the system in general. AFAIK there's no list of system
messages, I'm sorry. But usally there's really no need for it, don't
give up :)
Regards
Alexander Halle
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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