HI Rory Am working in RHEL 5.3 and otrs also installed on the same machine
On Thu, Sep 17, 2009 at 7:02 AM, <[email protected]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. otrs-fetching mails from mail server (Karthick B) > 2. Re: otrs-fetching mails from mail server (Rory) > 3. Couple of questions on Notifications (Gustavo Montes) > 4. Tr : Can't solve : Panic, no user data found > ([email protected]) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 16 Sep 2009 21:17:17 +0530 > From: Karthick B <[email protected]> > Subject: [otrs] otrs-fetching mails from mail server > To: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > HI > I'm new to otrs.i have installed otrs and configured.everything is working > fine.i can able to fetch the mails from mail server via postmastermail > account. > now i want to fetch the mail for every minute. > i read the otrs doccument.but i can't understand..can any1 tell me how to > do..pls tell me which file to edit and which service should i start so i > can > fetch my mails for every minute. > > > > -- > Regards, > B.Karthick. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090916/a251a716/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Wed, 16 Sep 2009 16:57:54 +0100 > From: Rory <[email protected]> > Subject: Re: [otrs] otrs-fetching mails from mail server > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > Hi, > > Are you working on a Linux system or a Windows system? > > Cheers, > Rory > > Support my 365 Challenge in aid of the Irish Cancer Society > > www.365challenge.ie > > > > 2009/9/16 Karthick B <[email protected]>: > > HI > > I'm new to otrs.i have installed otrs and configured.everything is > working > > fine.i can able to fetch the mails from mail server via postmastermail > > account. > > now i want to fetch the mail for every minute. > > i read the otrs doccument.but i can't understand..can any1 tell me how to > > do..pls tell me which file to edit and which service should i start so i > can > > fetch my mails for every minute. > > > > > > > > -- > > Regards, > > B.Karthick. > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > ------------------------------ > > Message: 3 > Date: Wed, 16 Sep 2009 11:02:56 -0500 > From: Gustavo Montes <[email protected]> > Subject: [otrs] Couple of questions on Notifications > To: OTRS Mailing List <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hey, > > I have a few questions regarding setting up notifications on OTRS (2.4.4). > I > see in the Admin section two different sections for notifications: > "[Notification]" and "[Notification (Event)]": > > 1. What is te main difference between these two options? When are the > notifications from "[Notification]" section activated/triggered? > > 2. Can I use HTML to format the notifications sent from the "[Notification > (Event)]" section? If so, should I turn it on somewhere? > > 3. When setting up a notification in "[Notification (Event)]" for the event > ArticleCreate can I use RegEx to specify a criteria in the fields "Subject > match" and "Body match"? > > I've been trying to setup some events to achieve the following: > - Notify a group (of agents) when a customer send a follow up note to an > existing ticket > - Also notify a groups of agents when a particular agent sends an answer to > the customer (so everyone is on the loop of the communication) > > I tried setting up an notification for the event "ArticleCreate" or > "ArticleSend" but this same event is triggered regardless of who sends it > (customer or agent) and I'm not sure how to identify this in order to > change > the notification message accordingly. > > Any help on this questions is greatly appreciated. > > Regards, > Gustavo > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090916/2497a270/attachment-0001.html > > > > ------------------------------ > > Message: 4 > Date: Thu, 17 Sep 2009 12:31:18 +1100 > From: [email protected] > Subject: [otrs] Tr : Can't solve : Panic, no user data found > To: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > I have read > > http://doc.otrs.org/2.4/en/html/x1885.html#configuration-agent-auth-backend-ldap > one more time and finally find the answer ! > > Thanks, > > _____________________ > Olivier VILLEGENTE > Administrateur syst?me & r?seau > Soci?t? Immobili?re de Nouvelle-Cal?donie > T?l : (687) 28.03.78 > Fax : (687) 28.43.56 > e-Mail : [email protected] > ----- R?achemin? par olivier villegente/SIC le 17/09/2009 12:29 ----- > > olivier villegente/SIC > 17/09/2009 12:11 > > A > [email protected] > cc > > Objet > Can't solve : Panic, no user data found > > > > > > Hi, > I have browse google and OTRS site but I don't see how to solve my > problem. Heaven if it seems that others people already have it. > > I can login like a customer without problem but when I try to log like an > agent, I have this error : > "Panic, user authenticated but no user data can be found in OTRS DB!! > Perhaps the user is invalid". > > I use OTRS 2.4.4. I join a copy of my Config.pm. Please help ! > > Regards, > > _____________________ > Olivier VILLEGENTE > Administrateur syst?me & r?seau > Soci?t? Immobili?re de Nouvelle-Cal?donie > T?l : (687) 28.03.78 > Fax : (687) 28.43.56 > e-Mail : [email protected] > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090917/cca3b27c/attachment.html > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: My_Config.pm > Type: application/octet-stream > Size: 8754 bytes > Desc: not available > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090917/cca3b27c/attachment.obj > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 12, Issue 80 > ************************************ > -- Regards, B.Karthick.
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