Hi I am getting this message on the Windows command prompt when I try to
restart OTRS Services
“can’t open directory crontab.txt No such file or directory”
and Apache fails to start.
Below are the steps I have taken to reinstall version 2.2.5 from our live
Apache server to the latest Windows installation (2.4.4) on our Windows test
machine.
i) downloaded the latest version of the Windows installer
of OTRS 2.4.4 - DONE
ii) dropped the mysql database - DONE
iii) loaded dumped database from live server – DONE
iv) turned OTRS Services (Cron, Apache, MySQL) off - DONE
v) cleaned the /otrs/otrs directory of 2.4.4 - DONE
vi) replaced with 2.2.5 version of the same directory – DONE
vii) copied Config.pm from the live server to Windows box – DONE.
viii) added the following line toConfig.pm:
$Self->{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
ix) also, on Config.pm, changed paths “$Self->{Home} =
'/opt/otrs’” to “$Self->{Home} = 'C:/PROGRA~1/OTRS/OTRS';” and
“$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';” to
“$Self->{'LogModule::LogFile'} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log';”
x) try to turn OTRS Services back on – Error message comes up
If I then drop the 2.2.5 live database, reload the 2.4.4 database, turn OTRS
Services off, restore the original 2.4.4 otrs/otrs directory, there is then no
problem turning OTRS Services back on and logging in to 2.4.4.
Clearly there is something about the database import it doesn't like - any
ideas?
Thanks a million
Lev
P.S. I originally sent this request under the previous thread I was involved
with but it hasn't appeared so I have sent it again under a slightly different
thread title. My apologies therefore if this appears twice!!
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
