I have been trying to get the Survey module to work without success. The package manager says it is correctly installed, and it appears in sysconfig, but closing a ticket in a queue with an associated survey never generates a survey. The "SendPeriod" is set to 0.
No errors appear in any log so I am not sure how to debug this problem.
I'd appreciate any advice.
Versions (updated today, in fact):
OTRS 2.4.2
Survey 1.1.7
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
sub Load {
my ($File, $Self) = @_;
$Self->{'Survey::SendNoSurveyRegExp'} = '(MAILER-DAEMON|abuse)@.+?\\..+?';
$Self->{'Survey::NotificationSender'} = '[email protected]';
$Self->{'Survey::SendPeriod'} = '0';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=eckerd college,c=us';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.eckerd.edu';
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'SendmailModule::CMD'} = '/usr/lib/sendmail -i -f ';
$Self->{'LogModule::LogFile'} = '/usr/local/otrs/var/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::File';
$Self->{'AdminEmail'} = '[email protected]';
$Self->{'FQDN'} = 'cgi.eckerd.edu';
$Self->{'SecureMode'} = '1';
}
1;
--
+-----------------------------------------------------------------+
Walter R. Moore -- Sr. Systems Administrator, Eckerd College
[email protected] -- http://home.eckerd.edu/~moorewr
Solitudinem faciunt pacem appellant.
(They make a wilderness and call it peace.)
---Tacitus, reporting the words of Calgalus
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