Hi there, New fields can be easily included using the free text field functionality. In the following FAQ entry they explain how to define them and make them visible:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 greetings, Leonardo Certuche On Mon, Jun 22, 2009 at 9:30 AM, Juan Ferreyra <[email protected]>wrote: > Hi, > I need to create a new field: The /"institution"/ of the customer user. > Our customers users can work in more than one /institution,/ so we need to > specify that list in the creation, by selecting them from an /"available > institutions"/ list. > Then, when the customer user is creating a new ticket, if he is related to > more than one /institution,/ some combo should appear and he should specify > the /institution/ that ticket is related with. > Is there an easy way to add that feature without changing too much code? > Maybe there is a way to define customer_companies/users/customer_users > relations to cover this requirement. > > Juan Ferreyra > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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