> We have been happily using OTRS 1.3.1 on Suse 9 since 2005 and it has > been working flawlessly (I know v1.3.1 is very old but works the way > we want it so there has never been an incentive to upgrade!) . > > A feature we use is FreeText fields which we pre-fill using an sql > statement in a Perl script that is run when an new ticket with a > keyword in its subject field is automatically moved to a certain > queue. > > With OTRS 1.3.1 we can have up 8 FreeText fields and when you zoom in > on a ticket all these are displayed on the right of the window. > However, when you click on the 'Free Text' option only 4 FreeText > fields are presented for editing! > > I am sure this has been fixed in a later version of OTRS but is it > something easily fixed in the present version by editing a file/files? > > > This brings me to thinking about upgrading as our system is old but we > only have our working system and we have no backup system that I can > test a upgrade on. Also, I have inherited the OTRS system so I do not > know much about it. > > > Question: > > From reading the various documents it seems that the process of > upgrading OTRS must be done in steps. Am I correct in that I cannot go > from version 1.3.1 straight to the present version but must do it in > steps. If I am correct, what steps must be taken to get up to the > current version of OTRS? > > > Question: > > Reading the UPGRADING file that came with version 1.3.1 (I see that it > is present in every subsequent release) one of its points says "Backup > everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, > var/*)". > > I can backup the files and directories mentioned but is there any > documentation of how to backup the MySQL database as I have little > experience with it? > > > Thanks > > > Paul >
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