Who is the owner before and after the Move? If you are the one moving, and you are the only agent, perhaps the system won't bother notifying about your own work ;-)
Create a second agent account and try... gr, Frans > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Michael Abboud > Sent: woensdag 22 april 2009 09:24 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] No Move Notification to Queue Owner > > > > Frans Stekelenburg wrote: > > Oke, let's run it from the start: > > > > What is set for your agent account in your "Preferences": > > - 'Move notification' is set to "Yes"? > > > Yes. > > - Your own 'MA' queue is selected under 'My Queues'? > > > Yes. > > - Your 'Language' is set to 'English'? > > > > > Yes > > As Admin, check [Queue], your 'MA' Queue: What group is set? > > > users > > Under [Users<->Groups], check 'MA'. You have full rights? > > > > > There is only users michael and r...@localhost here. User michael has > full rights, and also has My Queues values of MA and Raw > > Thanks again Frans! > Michael > > gr, > > Frans > > > > > > > >> -----Original Message----- > >> From: [email protected] [mailto:[email protected]] On Behalf > >> > > Of > > > >> Michael Abboud > >> Sent: woensdag 22 april 2009 05:45 > >> To: User questions and discussions about OTRS. > >> Subject: Re: [otrs] No Move Notification to Queue Owner > >> > >> Thanks for your response Frans, > >> > >> Answers below > >> > >> Frans Stekelenburg wrote: > >> > >>> Hello Sydney, greetings back from the Netherlands, Europe, where > >>> patience is a virtue. > >>> > >>> > >> ...and apologies for my impatience. > >> :-) > >> > >> > >>> But please first explain why you are using .el at all? > >>> I guess you have chosen greek as your preferred language? > >>> > >>> > >>> > >> ...it was a mistake on my part. To clarify, all I did was simply > >> modify > >> the > >> el::Agent::Move notification contents, that was all > >> > >>> Just in case: have you restart everything (apache) after change? > >>> > >>> > >> ...just restarted Apache, and still no go. To test, I created a new > >> email ticket to Raw, then did a move queue to MA. This is all I got > >> > > in > > > >> the Syslog: > >> > >> Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 POP3: > >> Fetched 1 > >> email(s) from [email protected]/mail.breakthru.com.au. > >> Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > >> agent > >> 'NewTicket' notification to '[email protected]'. > >> Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > >> auto response > >> (SendAutoReply) for Ticket [2009042210000014] (TicketID=53, > >> ArticleID=281) to 'Michael Abboud <[email protected]>'. > >> Wed Apr 22 13:38:03 2009 notice OTRS-PMAccount-10 Sent > >> email to > >> 'Michael Abboud <[email protected]>' from 'Breakthru > >> Support > >> <[email protected]>'. HistoryType => SendAutoReply, Subject > => > >> [Breakthru#: 2009042210000014] [Fwd: Re: [otrs] No Move [...]; > >> Wed Apr 22 13:38:02 2009 notice OTRS-PMAccount-10 New > >> Ticket > >> [2009042210000014/[Fwd: Re: [otrs] created > >> (TicketID=53,Queue=Raw,Priority=3 normal,State=new) > >> > >> > >> ...and no notify email still. > >> > >> > >>> Kind regards, > >>> > >>> Frans Stekelenburg > >>> NetDialog Service Center > >>> > >>> > >> Thanks, > >> Michael > >> > >>> +31 30 789 3636 > >>> www.netdialog.eu > >>> > >>> > >>> > >>>> -----Original Message----- > >>>> From: [email protected] [mailto:[email protected]] On > >>>> > > Behalf > > > >>> Of > >>> > >>>> Michael Abboud > >>>> Sent: maandag 20 april 2009 13:53 > >>>> To: [email protected] > >>>> Subject: [otrs] No Move Notification to Queue Owner > >>>> > >>>> Greetings to the list from Sydney, Australia, > >>>> > >>>> This is my first post, so please be patient! > >>>> > >>>> I'm running OTRS v2.3.3 on Linuxx Centos v5.2 > >>>> > >>>> I do not get notifications when I move tickets from the Raw queue > >>>> > > to > > > >>> my > >>> > >>>> own MA queue. Other notifications work fine, such as New Ticket > in > >>>> Raw, > >>>> Ticket Followup notifies etc. So I'm confident SMTP / mail > >>>> > > settings > > > >>>> are > >>>> in order. > >>>> > >>>> In the OTRS System Log, I see the following messages: > >>>> > >>>> Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't > find > >>>> notification > >>>> for Agent::Move and el, try it again with en! > >>>> Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't > find > >>>> notification > >>>> for Agent::ResponsibleUpdate and el, try it again with en! > >>>> Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't > find > >>>> notification > >>>> for Agent::Move and el, try it again with en! > >>>> > >>>> > >>>> ...and > >>>> > >>>> Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find > >>>> notification > >>>> for Agent::Move and el, try it again with en! > >>>> Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find > >>>> notification > >>>> for Agent::Move and el, try it again with en! > >>>> > >>>> > >>>> > >>>> I have customised the notification messages for the > en::Agent::Move > >>>> > >>> and > >>> > >>>> el::Agent::Move locales (not sure why I did it for the el locale, > >>>> > >> but > >> > >>>> anyway). I get no notifies. > >>>> > >>>> Is there somewhere else I need to check? > >>>> > >>>> Many thanks, > >>>> Michael > >>>> > >>>> > >>>> > >>>> > >>>> > >>>> > > -------------------------------------------------------------------- > > > >> - > >> > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> > >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >>>> http://www.otrs.com/en/support/enterprise-subscription/ > >>>> > > --------------------------------------------------------------------- > > > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> > >>> NEW! 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