Two hours delay even:
Received: (from r...@localhost)
by isdus-2.internext.co.za (8.14.3/8.14.3/Submit) id
n39BNqi9014712
for [email protected];
*** Thu, 9 Apr 2009 13:23:52 +0200
Received: from localhost.localdomain (localhost.localdomain [127.0.0.1])
by localhost.localdomain (8.13.8/8.13.8) with ESMTP id
n399e2E2016490
for <[email protected]>;
*** Thu, 9 Apr 2009 11:40:02 +0200
See also the warning:
> X-Authentication-Warning: localhost.localdomain: apache set sender to
<> using -f
Soemthing in your sendmail call or set up.
frans
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf
Of
> Brent Botha
> Sent: donderdag 9 april 2009 15:46
> To: [email protected]
> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 27
>
> This what I have
>
> Return-Path: <xxx.xxx.xxx.xxx>
> Received: from relay1.internext.co.za ([xxx.xxx.xxx.xxxx])
> by nxt.dsl.internext.co.za (8.14.1/8.14.2) with ESMTP id
> n39BNvr8010624
> (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256
> verify=FAIL)
> for <[email protected]>; Thu, 9 Apr 2009 13:24:03 +0200
> Received: from isdus-2.internext.co.za (isdus-2.internext.co.za
> [70.86.141.66])
> by relay1.internext.co.za (8.14.1/8.14.1) with ESMTP id
> n39BNpfX016485
> for <[email protected]>; Thu, 9 Apr 2009 13:23:51 +0200
> Received: from isdus-2.internext.co.za (lt [xxx.xxx.xxx.xxx])
> by isdus-2.internext.co.za (8.14.3/8.14.3) with ESMTP id
> n39BNq0e014714
> for <[email protected]>; Thu, 9 Apr 2009 13:23:52 +0200
> Received: (from r...@localhost)
> by isdus-2.internext.co.za (8.14.3/8.14.3/Submit) id
> n39BNqi9014712
> for [email protected]; Thu, 9 Apr 2009 13:23:52 +0200
> Received: from localhost.localdomain (localhost.localdomain
> [127.0.0.1])
> by localhost.localdomain (8.13.8/8.13.8) with ESMTP id
> n399e2E2016490
> for <[email protected]>; Thu, 9 Apr 2009 11:40:02 +0200
> Received: (from apa...@localhost)
> by localhost.localdomain (8.13.8/8.13.8/Submit) id
n399e2n1016489
> for [email protected]; Thu, 9 Apr 2009 11:40:02 +0200
> X-Authentication-Warning: localhost.localdomain: apache set sender to
> <>
> using -f
> Content-Type: text/plain; charset="utf-8"
> Content-Disposition: inline
> Content-Transfer-Encoding: quoted-printable
> MIME-Version: 1.0
> Subject: Re: [Ticket#2009040710000016] New State "closed successful"!
> X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
> X-Mailer: OTRS Mail Service (2.3.4)
> Date: Thu, 9 Apr 2009 11:40:02 +0200
> X-Loop: yes
> Message-ID: <[email protected]>
> To: [email protected]
> From: OTRS System <[email protected]>
> X-Spam-Score-ISDUS-2: 0 (0) RECIPIENT_EXPLICITLY_EXEMPTED
> X-Scanned-By: MIMEDefang 2.63 on xxx.xxx.xxx.xxx
> X-Scanned-By: MIMEDefang 2.61 on xxx.xxx.xxx.xx
>
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf
Of
> [email protected]
> Sent: 09 April 2009 03:37 PM
> To: [email protected]
> Subject: otrs Digest, Vol 7, Issue 27
>
> Send otrs mailing list submissions to
> [email protected]
>
> To subscribe or unsubscribe via the World Wide Web, visit
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> or, via email, send a message with subject or body 'help' to
> [email protected]
>
> You can reach the person managing the list at
> [email protected]
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> 1. Re: otrs Digest, Vol 7, Issue 24 (Marco Vannini)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 9 Apr 2009 15:36:33 +0200
> From: Marco Vannini <[email protected]>
> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24
> To: "User questions and discussions about OTRS." <[email protected]>
> Message-ID:
> <[email protected]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> If you are using outlook, selecting a message and clicking with the
> right button there is "Message Options...". It opens a windows where
> you can find something like:
>
> Microsoft Mail Internet Headers Version 2.0
> Received: from MIEXC04 ([xxxx]) by MIEXC06.xxxxh Microsoft
> SMTPSVC(5.0.2195.6713);
> Thu, 9 Apr 2009 14:42:55 +0200
> Received: from rmexc03.xxxx ([xxxxx]) by MIEXC04.xxxx with Microsoft
> SMTPSVC(5.0.2195.6713);
> Thu, 9 Apr 2009 14:42:54 +0200
> Received: from RMEXC02.xxxx ([xxxx]) by rmexc03.xxxx with Microsoft
> SMTPSVC(5.0.2195.6713);
> Thu, 9 Apr 2009 14:42:52 +0200
> X-MimeOLE: Produced By Microsoft Exchange V6.0.6603.0
> content-class: urn:content-classes:message
> MIME-Version: 1.0
> Content-Type: multipart/mixed;
> boundary="----_=_NextPart_001_01C9B910.B1982084"
> [...]
>
>
> This message, in this case, tooks 3 sec to reach me (or at least the
> server where I pop3 it)
>
> On Thu, Apr 9, 2009 at 3:27 PM, Brent Botha <[email protected]>
wrote:
> > Ok where would or should I say can I find the raw data you are
> speaking
> of??
> >
> > -----Original Message-----
> > From: [email protected] [mailto:[email protected]] On Behalf
> Of
> > [email protected]
> > Sent: 09 April 2009 03:22 PM
> > To: [email protected]
> > Subject: otrs Digest, Vol 7, Issue 24
> >
> > Send otrs mailing list submissions to
> > ? ? ? [email protected]
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> > ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> > or, via email, send a message with subject or body 'help' to
> > ? ? ? [email protected]
> >
> > You can reach the person managing the list at
> > ? ? ? [email protected]
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of otrs digest..."
> >
> >
> > Today's Topics:
> >
> > ? 1. Re: ?otrs Digest, Vol 7, Issue 22 (Marco Vannini)
> >
> >
> >
---------------------------------------------------------------------
> -
> >
> > Message: 1
> > Date: Thu, 9 Apr 2009 15:21:09 +0200
> > From: Marco Vannini <[email protected]>
> > Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22
> > To: "User questions and discussions about OTRS." <[email protected]>
> > Message-ID:
> > ? ? ? ?<[email protected]>
> > Content-Type: text/plain; charset=ISO-8859-1
> >
> > As soon as you receive the email (or if you just have one) try to
> read
> > the hidden headers (raw data of the email), there you could find
> where
> > is spent the time.
> >
> > On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha <[email protected]>
> wrote:
> >> Using our default Smtp server
> >> We don't have any problem send mail if send out there maybe a one
> minute
> >> delay.
> >> But OTRS mail are taking up to an hour sometimes before I receive
> > anything.
> >> Sent a message to myself after the last post and still waiting
> >>
> >> -----Original Message-----
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> [email protected]
> >> Sent: 09 April 2009 03:05 PM
> >> To: [email protected]
> >> Subject: otrs Digest, Vol 7, Issue 22
> >>
> >> Send otrs mailing list submissions to
> >> ? ? ? [email protected]
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> or, via email, send a message with subject or body 'help' to
> >> ? ? ? [email protected]
> >>
> >> You can reach the person managing the list at
> >> ? ? ? [email protected]
> >>
> >> When replying, please edit your Subject line so it is more specific
> >> than "Re: Contents of otrs digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >> ? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini)
> >> ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha)
> >>
> >>
> >>
--------------------------------------------------------------------
> --
> >>
> >> Message: 1
> >> Date: Thu, 9 Apr 2009 14:58:15 +0200
> >> From: Marco Vannini <[email protected]>
> >> Subject: Re: [otrs] Time delays on Recieving Tickets
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset=ISO-8859-1
> >>
> >> Postmaster jobs are managed by the crontab. Try to modify (as in
> >> fedora) /opt/otrs/var/cron/postmaster*
> >>
> >> and then
> >>
> >> service restart otrs
> >>
> >> For the outgoing email depends on what you use (smtp or sendmail or
> >> other)....
> >>
> >>
> >>
> >> On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <[email protected]>
> wrote:
> >>> Hello All
> >>>
> >>> Im new to OTRS
> >>>
> >>> I am having a problem that when I send a ticket to our OTRS system
> there
> >> is
> >>> a delay of say 15 mins before I receive the ticket in my queue.
> >>>
> >>> If I go into the Admin console and then into postmaster ?mail
> account
> and
> >>> say run now the message is received right away.
> >>>
> >>>
> >>>
> >>> There also seems to be a delay in my replies ie. Change of owner
or
> >>> acknowledgement of the ticket number
> >>>
> >>>
> >>>
> >>> Pleas eany help would be great as I need to present a WORKING
> TICKET
> >> SYSTEM
> >>> ON THE 17TH APRIL.
> >>>
> >>>
> >>>
> >>> Thanking you in advance
> >>>
> >>>
> >>>
> >>> Regards
> >>>
> >>> Brent Botha
> >>>
> >>> Senior System Administrator
> >>>
> >>> NXT - A Convergence Innovation Company
> >>>
> >>>
> >>>
> >>> Office + 27 11 322 3332
> >>>
> >>> Mobile +27 82 375 0887
> >>>
> >>> Skype ID brentbotha
> >>>
> >>> Email [email protected]
> >>>
> >>> www.nxtnow.co.za
> >>>
> >>>
> >>>
> >>> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
> >>>
> >>> This email is intended only for the person to whom it is addressed
> and/or
> >>> otherwise authorized personnel. The information contained herein
> and
> >>> attached is confidential and the property of The NXT Thing Now
> (Pty)
> Ltd.
> >> If
> >>> you are not the intended recipient, please be advised that viewing
> this
> >>> message and any attachments, as well as copying, forwarding,
> printing,
> > and
> >>> disseminating any information related to this email is prohibited,
> and
> >> that
> >>> you should not take any action based on the content of this email
> and/or
> >> its
> >>> attachments. If you received this message in error, please contact
> the
> >>> sender and destroy all copies of this email and any attachment.
> Please
> >> note
> >>> that the views and opinions expressed herein are solely those of
> the
> >> author
> >>> and do not necessarily reflect those of the company. While
> antivirus
> >>> protection tools have been employed, you should check this email
> and
> >>> attachments for the presence of viruses. No warranties or
> assurances are
> >>> made in relation to the safety and content of this email and
> attachments.
> >>> The NXT Thing Now (Pty) Ltd. accepts no liability for any damage
> caused
> > by
> >>> any virus transmitted by or contained in this email and
> attachments. No
> >>> liability is accepted for any consequences arising from this
email.
> >>>
> >>>
> >>>
> >>> Please consider the environment before printing this email
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
-------------------------------------------------------------------
> --
> >>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>> Archive: http://lists.otrs.org/pipermail/otrs
> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>
> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >>> http://www.otrs.com/en/support/enterprise-subscription/
> >>>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 2
> >> Date: Thu, 9 Apr 2009 15:02:13 +0200
> >> From: "Brent Botha" <[email protected]>
> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21
> >> To: <[email protected]>
> >> Message-ID:
> >>
> >>
> >
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHL
> U98TH
> >> [email protected]>
> >>
> >> Content-Type: text/plain; ? ? ? charset="us-ascii"
> >>
> >> Ok thanks guys Postmaster is working but when I close a ticket
there
> is
> >> still a big delay or if I make any changes
> >> Any Suggestions
> >>
> >> -----Original Message-----
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> [email protected]
> >> Sent: 09 April 2009 02:56 PM
> >> To: [email protected]
> >> Subject: otrs Digest, Vol 7, Issue 21
> >>
> >> Send otrs mailing list submissions to
> >> ? ? ? [email protected]
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> or, via email, send a message with subject or body 'help' to
> >> ? ? ? [email protected]
> >>
> >> You can reach the person managing the list at
> >> ? ? ? [email protected]
> >>
> >> When replying, please edit your Subject line so it is more specific
> >> than "Re: Contents of otrs digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >> ? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha)
> >> ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial)
> >> ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha)
> >> ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket
> >> ? ? ?(Jeremy Adams)
> >>
> >>
> >>
--------------------------------------------------------------------
> --
> >>
> >> Message: 1
> >> Date: Thu, 9 Apr 2009 14:12:19 +0200
> >> From: "Brent Botha" <[email protected]>
> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19
> >> To: <[email protected]>
> >> Message-ID:
> >>
> >>
> >
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO5
> 4jc1p
> >> [email protected]>
> >>
> >> Content-Type: text/plain; ? ? ? charset="us-ascii"
> >>
> >> Centos Linux
> >>
> >> -----Original Message-----
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> [email protected]
> >> Sent: 09 April 2009 02:09 PM
> >> To: [email protected]
> >> Subject: otrs Digest, Vol 7, Issue 19
> >>
> >> Send otrs mailing list submissions to
> >> ? ? ? [email protected]
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> or, via email, send a message with subject or body 'help' to
> >> ? ? ? [email protected]
> >>
> >> You can reach the person managing the list at
> >> ? ? ? [email protected]
> >>
> >> When replying, please edit your Subject line so it is more specific
> >> than "Re: Contents of otrs digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >> ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)
> >>
> >>
> >>
--------------------------------------------------------------------
> --
> >>
> >> Message: 1
> >> Date: Thu, 9 Apr 2009 14:08:23 +0200
> >> From: Frans Stekelenburg <[email protected]>
> >> Subject: Re: [otrs] Time delays on Recieving Tickets
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ? ?<67676e1de2b4ef4eb1ac8c4ad059482f08c22...@ex-be-
> 001.ASP.IS.NL>
> >> Content-Type: text/plain; charset="us-ascii"
> >>
> >> Unix or windows?
> >>
> >>
> >>
> >> Postmaster function (script) ?is called from a scheduled command.
On
> >> unix in cron. By default every 10 minutes.
> >>
> >>
> >>
> >> gr,
> >>
> >> Frans
> >>
> >>
> >>
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> Brent Botha
> >> Sent: donderdag 9 april 2009 13:38
> >> To: [email protected]
> >> Subject: [otrs] Time delays on Recieving Tickets
> >>
> >>
> >>
> >> Hello All
> >>
> >> Im new to OTRS
> >>
> >> I am having a problem that when I send a ticket to our OTRS system
> there
> >> is a delay of say 15 mins before I receive the ticket in my queue.
> >>
> >> If I go into the Admin console and then into postmaster ?mail
> account
> >> and ?say run now the message is received right away.
> >>
> >>
> >>
> >> There also seems to be a delay in my replies ie. Change of owner or
> >> acknowledgement of the ticket number
> >>
> >>
> >>
> >> Pleas eany help would be great as I need to present a WORKING
TICKET
> >> SYSTEM ON THE 17TH APRIL.
> >>
> >>
> >>
> >> Thanking you in advance
> >>
> >>
> >>
> >> Regards
> >>
> >> Brent Botha
> >>
> >> Senior System Administrator
> >>
> >> NXT - A Convergence Innovation Company
> >>
> >>
> >>
> >> Office + 27 11 322 3332
> >>
> >> Mobile +27 82 375 0887
> >>
> >> Skype ID brentbotha
> >>
> >> Email [email protected]
> >>
> >> www.nxtnow.co.za
> >>
> >>
> >>
> >> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
> >>
> >> This email is intended only for the person to whom it is addressed
> >> and/or otherwise authorized personnel. The information contained
> herein
> >> and attached is confidential and the property of The NXT Thing Now
> (Pty)
> >> Ltd. If you are not the intended recipient, please be advised that
> >> viewing this message and any attachments, as well as copying,
> >> forwarding, printing, and disseminating any information related to
> this
> >> email is prohibited, and that you should not take any action based
> on
> >> the content of this email and/or its attachments. If you received
> this
> >> message in error, please contact the sender and destroy all copies
> of
> >> this email and any attachment. Please note that the views and
> opinions
> >> expressed herein are solely those of the author and do not
> necessarily
> >> reflect those of the company. While antivirus protection tools have
> been
> >> employed, you should check this email and attachments for the
> presence
> >> of viruses. No warranties or assurances are made in relation to the
> >> safety and content of this email and attachments. The NXT Thing Now
> >> (Pty) Ltd. accepts no liability for any damage caused by any virus
> >> transmitted by or contained in this email and attachments. No
> liability
> >> is accepted for any consequences arising from this email.
> >>
> >>
> >>
> >> Please consider the environment before printing this email
> >> <http://www.passport.panda.org/>
> >>
> >>
> >>
> >>
> >>
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/att
> achme
> >> nt.html>
> >> -------------- next part --------------
> >> A non-text attachment was scrubbed...
> >> Name: not available
> >> Type: image/jpeg
> >> Size: 12987 bytes
> >> Desc: image001.jpg
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/att
> achme
> >> nt.jpe>
> >> -------------- next part --------------
> >> A non-text attachment was scrubbed...
> >> Name: not available
> >> Type: image/png
> >> Size: 7414 bytes
> >> Desc: image002.png
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/att
> achme
> >> nt.png>
> >>
> >> ------------------------------
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >> End of otrs Digest, Vol 7, Issue 19
> >> ***********************************
> >>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 2
> >> Date: Thu, 9 Apr 2009 14:43:16 +0200
> >> From: "ZAHIR, Feraldi Zahrial" <[email protected]>
> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 15
> >> To: otrs <[email protected]>
> >> Message-ID: <h00008820441caf1.1239280996.scalix.unido....@mhs>
> >> Content-Type: text/plain; ? ? ? charset="US-ASCII"
> >>
> >> I made some changes on the config.pm thus i need to restart the
otrs
> in
> >> order to see the changes.
> >>
> >> I of course tried restarting httpd and mysqld but still i dont
think
> thats
> >> it.
> >> if the file is not there what should i do? is there any other way
to
> > restart
> >> otrs?
> >>
> >>
> >> Regards
> >>
> >> Zahir
> >>
> >> -----Original Message-----
> >> From: [email protected] [mailto:[email protected]]
> >> Sent: Thursday, April 09, 2009 11:56 AM
> >> To: [email protected]
> >> Subject: otrs Digest, Vol 7, Issue 15
> >>
> >> Send otrs mailing list submissions to
> >> ? ? ? [email protected]
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> or, via email, send a message with subject or body 'help' to
> >> ? ? ? [email protected]
> >>
> >> You can reach the person managing the list at
> >> ? ? ? [email protected]
> >>
> >> When replying, please edit your Subject line so it is more specific
> than
> >> "Re: Contents of otrs digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >> ? 1. Re: ?Help, restarting OTRS on centos 5 (Marco Vannini)
> >> ? 2. Re: ?Help, restarting OTRS on centos 5 (Carlos Eduardo
> Goncalves)
> >> ? 3. Re: ?Help, restarting OTRS on centos 5 (Marco Vannini)
> >> ? 4. ?Customer Notifications New Ticket/Closed Ticket (Le machito)
> >> ? 5. ?Stats. Hos to use an external field imported to MySql?
> >> ? ? ?(Le machito)
> >> ? 6. Re: ?TEMPLATES (Craig Meirick)
> >> ? 7. Re: ?Change queue without being owner (Javier Barroso)
> >>
> >>
> >>
--------------------------------------------------------------------
> --
> >>
> >> Message: 1
> >> Date: Wed, 8 Apr 2009 17:18:51 +0200
> >> From: Marco Vannini <[email protected]>
> >> Subject: Re: [otrs] Help, restarting OTRS on centos 5
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset=ISO-8859-1
> >>
> >> otrs is a "lamp" or I'm wrong ? just check if apache & mysql are
> running
> > or
> >> try to restart them:
> >>
> >> service httpd restart
> >> service mysqld restart
> >>
> >>
> >>
> >> On Wed, Apr 8, 2009 at 5:08 PM, ZAHIR, Feraldi Zahrial
> <[email protected]>
> >> wrote:
> >>> Hi all,
> >>>
> >>> i need a really quick help on restarting OTRS running under centos
> 5,
> >>> i tried to look for otrs under /etc/init.d/otrs restart its not
> there
> >>>
> >>> thanks for the help
> >>>
> >>> regards
> >>>
> >>>
> >>>
-------------------------------------------------------------------
> --
> >>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>> Archive: http://lists.otrs.org/pipermail/otrs
> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>
> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >>> http://www.otrs.com/en/support/enterprise-subscription/
> >>>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 2
> >> Date: Wed, 8 Apr 2009 12:26:34 -0300
> >> From: Carlos Eduardo Goncalves <[email protected]>
> >> Subject: Re: [otrs] Help, restarting OTRS on centos 5
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> Hi,
> >>
> >> In my enviroment CentOS this file is there. I guess the file has
> >> deleted/losted in your server.
> >>
> >> regards
> >>
> >>
> >> 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]>
> >>
> >>> ?Hi all,
> >>>
> >>> i need a really quick help on restarting OTRS running under centos
> 5,
> >>> i tried to look for otrs under /etc/init.d/*otrs restart* its not
> >>> there
> >>>
> >>> thanks for the help
> >>>
> >>> regards
> >>> **
> >>> **
> >>>
> >>>
-------------------------------------------------------------------
> --
> >>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>> Archive: http://lists.otrs.org/pipermail/otrs
> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>
> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >>> http://www.otrs.com/en/support/enterprise-subscription/
> >>>
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090408/3c7bbf7d/att
> achme
> >> nt-0001.html>
> >>
> >> ------------------------------
> >>
> >> Message: 3
> >> Date: Wed, 8 Apr 2009 17:42:17 +0200
> >> From: Marco Vannini <[email protected]>
> >> Subject: Re: [otrs] Help, restarting OTRS on centos 5
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset=ISO-8859-1
> >>
> >> it should be there but it is not mandatory for the usage of the
> tool.
> >> I've understood that Zahir was not able to use it (the tool), in
> fact
> when
> >> /etc/init.d/otrs is run it prompt you if any prerequired component
> is not
> >> running and then sets cron jobs & postmaster & others...
> >>
> >> On Wed, Apr 8, 2009 at 5:26 PM, Carlos Eduardo Goncalves
> >> <[email protected]> wrote:
> >>> Hi,
> >>>
> >>> In my enviroment CentOS this file is there. I guess the file has
> >>> deleted/losted in your server.
> >>>
> >>> regards
> >>>
> >>>
> >>> 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]>
> >>>>
> >>>> Hi all,
> >>>>
> >>>> i need a really quick help on restarting OTRS running under
centos
> 5,
> >>>> i tried to look for otrs under /etc/init.d/otrs restart its not
> there
> >>>>
> >>>> thanks for the help
> >>>>
> >>>> regards
> >>>>
> >>>>
> >>>>
------------------------------------------------------------------
> ---
> >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>>> Archive: http://lists.otrs.org/pipermail/otrs
> >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>>
> >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >>>> http://www.otrs.com/en/support/enterprise-subscription/
> >>>
> >>>
> >>>
-------------------------------------------------------------------
> --
> >>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>> Archive: http://lists.otrs.org/pipermail/otrs
> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>>
> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >>> http://www.otrs.com/en/support/enterprise-subscription/
> >>>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 4
> >> Date: Wed, 8 Apr 2009 18:20:01 +0200
> >> From: Le machito <[email protected]>
> >> Subject: [otrs] Customer Notifications New Ticket/Closed Ticket
> >> To: "[email protected]" <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> Hi all,
> >> Our OTRS is accessed only by agents, the customers send emails and
> the
> > call
> >> center distribute this request to the different queues. I am
looking
> to
> > add
> >> a Customer Notification (By email) to say:
> >> 1) Your new request have the ticket number xxx, etc etc
> >> 2) Your ticket xxx is closed. Thanks etc etc
> >>
> >> I don't want to use the option "change status" because I am
> interested
> > only
> >> in this 2 solutions. (New Ticket-Closed Ticket) Do you know where
> can I
> >> configure it?
> >>
> >> Thanks in advance
> >> Raoul
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090408/9a28589b/att
> achme
> >> nt-0001.html>
> >>
> >> ------------------------------
> >>
> >> Message: 5
> >> Date: Wed, 8 Apr 2009 18:38:37 +0200
> >> From: Le machito <[email protected]>
> >> Subject: [otrs] Stats. Hos to use an external field imported to
> MySql?
> >> To: [email protected], "[email protected]" <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset="iso-8859-1"
> >>
> >> Hi all,
> >> I downloaded from another database to MySql some fields related
with
> our
> >> customers as "Building".
> >> I want to use this information in my stats but I can not get this
> field.
> >> Any idea about how to get this field information in our stats?
> >> We are looking for the number of tickets by Building (We need to
> know hoy
> >> many tickets are coming from the different buildings)
> >>
> >> Thanks in advance
> >> Raoul
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090408/a3264530/att
> achme
> >> nt-0001.html>
> >>
> >> ------------------------------
> >>
> >> Message: 6
> >> Date: Wed, 08 Apr 2009 15:58:01 -0500
> >> From: "Craig Meirick" <[email protected]>
> >> Subject: Re: [otrs] TEMPLATES
> >> To: [email protected]
> >> Message-ID: <[email protected]>
> >> Content-Type: text/plain; charset=ISO-8859-1
> >>
> >> I have been able to get the button (described below) to work. I
have
> also
> >> added a second button directly below this one by inserting this
> twice (a
> >> copy of this code directly below it). My question is, how do you
> create a
> >> second button directly to the right of the original button instead
> of
> > below
> >> it?
> >>
> >> I have tried different ways of editing the table to get it to go to
> the
> >> right but unsuccessful.
> >>
> >> Thanks In Advance.
> >>
> >> Craig
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> Hi Tony,
> >>
> >> ? ?Can someone please help me?
> >> ? ?I like to create a template for a one of my queue.
> >>
> >> ? ?EXAMPLE; We have a queue called "NewHire", and we would like to
> add a
> >> template to it; so when a customer submitt a "new hire request", we
> would
> >> like the template to pop-up and have them fill out the blanks. The
> > template
> >> is just a word document. Any ideas on how to do this? I'm using the
> lastet
> >> OTRS on windows enviroment.
> >>
> >> ? ?thank you,
> >>
> >> For one specific queue, it would be difficult, but you can search
> for
> >>
> >> # <form action="$Env{"CGIHandle"}" method="post"
> >> enctype="multipart/form-data">
> >>
> >> # ? ? ? ?<input type="hidden" name="Action" value="$Env{"Action"}">
> >> # ? ? ? ?<input type="hidden" name="Subaction" value="StoreNew">
> >> # ? ? ? ?<input type="hidden" name="FormID"
> value="$QData{"FormID"}">
> >> # ? ? ? ?<input type="hidden" name="ExpandCustomerName" value="2">
> >> # ? ? ? ?<input type="hidden" name="Subject" value="Example
> Subject">
> >> # ? ? ? ?<input type="hidden" name="Body" value="Name:
> >> # ? ? ? ?Product:
> >> # ? ? ? ?Comment:">
> >>
> >> # <input class="button" type="submit" name="" value="$Text{"Example
> >> Template"}">
> >>
> >> # ? ? ?</form>
> >> # ? ? ?<hr>
> >> in AgnetTicketPhone.dtl
> >>
> >>
> >> This will create a button in your Phone Ticket Mask which will
> populate
> > the
> >> body of the ticket.
> >> This will be available to all agents of all queues.
> >>
> >> --
> >> Shawn Beasley
> >> ((otrs)) :: OTRS AG :: Norsk-Data-Stra?e 1 :: 61352 Bad Homburg
> >> ? Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
> >> ? ? http://www.otrs.com/ :: Communication with success!
> >>
> >>
> >>>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>
> >> Craig Meirick, Help Desk/PC Support -- [email protected] Northeast
> Iowa
> >> Community College <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 7
> >> Date: Thu, 9 Apr 2009 11:55:16 +0200
> >> From: Javier Barroso <[email protected]>
> >> Subject: Re: [otrs] Change queue without being owner
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ?
?<[email protected]>
> >> Content-Type: text/plain; charset=ISO-8859-1
> >>
> >> Hi,
> >>
> >> First, sorry, I missed this mail.
> >> On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr
> >> <[email protected]> wrote:
> >>> On 24/2/09 13:09, Javier Barroso wrote:
> >>>> Response to [1] (I can't reply from gmail :( now )
> >>>> Ticket::Frontend::MoveSetState: ?did the trick
> >>>>
> >>>> [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
> >>>
> >>> Where did you find this option? I did a search through SysConfig
> but was
> >>> unable to find it.
> >> See it at admin OTRS manual [1] at B.2.26.2
> >>
> >> [1] ftp.otrs.org/pub/otrs/doc/doc-
> admin/2.0/en/pdf/otrs_admin_book.pdf
> >>
> >>
> >> Regards,
> >>
> >>
> >> ------------------------------
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >> End of otrs Digest, Vol 7, Issue 15
> >> ***********************************
> >>
> >>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 3
> >> Date: Thu, 9 Apr 2009 14:41:54 +0200
> >> From: "Brent Botha" <[email protected]>
> >> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 20
> >> To: <[email protected]>
> >> Message-ID:
> >>
> >>
> >
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAFMrs85HNdZKmpQ
> krt6J
> >> [email protected]>
> >>
> >> Content-Type: text/plain; ? ? ? charset="us-ascii"
> >>
> >> Thanks guys ill will test and let you know
> >> Much appreciated
> >>
> >> -----Original Message-----
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> [email protected]
> >> Sent: 09 April 2009 02:11 PM
> >> To: [email protected]
> >> Subject: otrs Digest, Vol 7, Issue 20
> >>
> >> Send otrs mailing list submissions to
> >> ? ? ? [email protected]
> >>
> >> To subscribe or unsubscribe via the World Wide Web, visit
> >> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> or, via email, send a message with subject or body 'help' to
> >> ? ? ? [email protected]
> >>
> >> You can reach the person managing the list at
> >> ? ? ? [email protected]
> >>
> >> When replying, please edit your Subject line so it is more specific
> >> than "Re: Contents of otrs digest..."
> >>
> >>
> >> Today's Topics:
> >>
> >> ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)
> >>
> >>
> >>
--------------------------------------------------------------------
> --
> >>
> >> Message: 1
> >> Date: Thu, 9 Apr 2009 14:10:16 +0200
> >> From: Frans Stekelenburg <[email protected]>
> >> Subject: Re: [otrs] Time delays on Recieving Tickets
> >> To: "User questions and discussions about OTRS." <[email protected]>
> >> Message-ID:
> >> ? ? ? ?<67676e1de2b4ef4eb1ac8c4ad059482f08c22...@ex-be-
> 001.ASP.IS.NL>
> >> Content-Type: text/plain; charset="us-ascii"
> >>
> >> The proper way to update crontab is by using
> >>
> >>
> >>
> >> Edit:
> >>
> >> crontab -e
> >>
> >>
> >>
> >> crontab -e -u otrs
> >>
> >>
> >>
> >> J
> >>
> >>
> >>
> >> To list:
> >>
> >> crontab -l ?[-u otrs]
> >>
> >>
> >>
> >> No need to restart then
> >>
> >>
> >>
> >> mvg, frans
> >>
> >>
> >>
> >> From: [email protected] [mailto:[email protected]] On
Behalf
> Of
> >> Davin Taddeo
> >> Sent: donderdag 9 april 2009 13:57
> >> To: User questions and discussions about OTRS.
> >> Subject: Re: [otrs] Time delays on Recieving Tickets
> >>
> >>
> >>
> >> Just dealt with this the other day myself. :)
> >>
> >> I would update your cron settings for the fetchmail cron job. ?The
> cron
> >> file is located here on my system:
> >> /opt/otrs/var/cron
> >>
> >> I have mine set to update every 3 minutes using the following line:
> >> */3 * * * * ? ?/usr/bin/fetchmail -a --ssl >> /dev/null
> >>
> >> I believe you'll want to restart cron after this (though I could be
> >> wrong), just run the Cron.sh script.
> >> /opt/otrs/bin/Cron.sh
> >>
> >> This is on Version 2.3.4 on Centos 5.2.
> >>
> >> ~Davin Taddeo
> >>
> >>
> >> Brent Botha wrote:
> >>
> >> Hello All
> >>
> >> Im new to OTRS
> >>
> >> I am having a problem that when I send a ticket to our OTRS system
> there
> >> is a delay of say 15 mins before I receive the ticket in my queue.
> >>
> >> If I go into the Admin console and then into postmaster ?mail
> account
> >> and ?say run now the message is received right away.
> >>
> >>
> >>
> >> There also seems to be a delay in my replies ie. Change of owner or
> >> acknowledgement of the ticket number
> >>
> >>
> >>
> >> Pleas eany help would be great as I need to present a WORKING
TICKET
> >> SYSTEM ON THE 17TH APRIL.
> >>
> >>
> >>
> >> Thanking you in advance
> >>
> >>
> >>
> >> Regards
> >>
> >> Brent Botha
> >>
> >> Senior System Administrator
> >>
> >> NXT - A Convergence Innovation Company
> >>
> >>
> >>
> >> Office + 27 11 322 3332
> >>
> >> Mobile +27 82 375 0887
> >>
> >> Skype ID brentbotha
> >>
> >> Email [email protected]
> >>
> >> www.nxtnow.co.za
> >>
> >>
> >>
> >> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
> >>
> >> This email is intended only for the person to whom it is addressed
> >> and/or otherwise authorized personnel. The information contained
> herein
> >> and attached is confidential and the property of The NXT Thing Now
> (Pty)
> >> Ltd. If you are not the intended recipient, please be advised that
> >> viewing this message and any attachments, as well as copying,
> >> forwarding, printing, and disseminating any information related to
> this
> >> email is prohibited, and that you should not take any action based
> on
> >> the content of this email and/or its attachments. If you received
> this
> >> message in error, please contact the sender and destroy all copies
> of
> >> this email and any attachment. Please note that the views and
> opinions
> >> expressed herein are solely those of the author and do not
> necessarily
> >> reflect those of the company. While antivirus protection tools have
> been
> >> employed, you should check this email and attachments for the
> presence
> >> of viruses. No warranties or assurances are made in relation to the
> >> safety and content of this email and attachments. The NXT Thing Now
> >> (Pty) Ltd. accepts no liability for any damage caused by any virus
> >> transmitted by or contained in this email and attachments. No
> liability
> >> is accepted for any consequences arising from this email.
> >>
> >>
> >>
> >> Please consider the environment before printing this email
> >> <http://www.passport.panda.org/>
> >>
> >>
> >>
> >>
> >>
> >> -------------- next part --------------
> >> An HTML attachment was scrubbed...
> >> URL:
> >>
> >
>
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> achme
> >> nt.html>
> >> -------------- next part --------------
> >> A non-text attachment was scrubbed...
> >> Name: not available
> >> Type: image/jpeg
> >> Size: 12987 bytes
> >> Desc: image001.jpg
> >> URL:
> >>
> >
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090409/49bada61/att
> achme
> >> nt.jpe>
> >> -------------- next part --------------
> >> A non-text attachment was scrubbed...
> >> Name: not available
> >> Type: image/png
> >> Size: 7414 bytes
> >> Desc: image002.png
> >> URL:
> >>
> >
>
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> achme
> >> nt.png>
> >>
> >> ------------------------------
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >> End of otrs Digest, Vol 7, Issue 20
> >> ***********************************
> >>
> >>
> >>
> >> ------------------------------
> >>
> >> Message: 4
> >> Date: Thu, 09 Apr 2009 07:55:00 -0500
> >> From: "Jeremy Adams" <[email protected]>
> >> Subject: Re: [otrs] Customer Notifications New Ticket/Closed Ticket
> >> To: <[email protected]>
> >> Message-ID: <[email protected]>
> >> Content-Type: text/plain; charset=US-ASCII
> >>
> >> OTRS does send the first message you speak of. ?As for the second
> message,
> >> we created a ?response. ?In ORTS click admin then response then add
> the
> >> response you would like. ?Now this method is not an auto response,
> > whatever
> >> you create in this area will show up in the left of the screen in
> each
> >> ticket. ?The agent will have to click on the newly created response
> then
> >> send it.
> >>
> >> hope this helps.
> >>
> >>
> >>
> >> Jeremy Adams
> >> PC Support Specialist I
> >> Cedar Valley College
> >> 972.860.8086
> >>
> >>
> >>
> >>
> >>
> >>
> >>>>> Le machito <[email protected]> 04/08/09 11:20 AM >>>
> >> Hi all,
> >> Our OTRS is accessed only by agents, the customers send emails and
> the
> > call
> >> center distribute this request to the different queues. I am
looking
> to
> > add
> >> a Customer Notification (By email) to say:
> >> 1) Your new request have the ticket number xxx, etc etc
> >> 2) Your ticket xxx is closed. Thanks etc etc
> >>
> >> I don't want to use the option "change status" because I am
> interested
> > only
> >> in this 2 solutions. (New Ticket-Closed Ticket)
> >> Do you know where can I configure it?
> >>
> >> Thanks in advance
> >> Raoul
> >>
> >>
> >>
> >>
> >> ------------------------------
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >> End of otrs Digest, Vol 7, Issue 21
> >> ***********************************
> >>
> >>
> >>
> >> ------------------------------
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >> End of otrs Digest, Vol 7, Issue 22
> >> ***********************************
> >>
> >>
--------------------------------------------------------------------
> -
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> >> http://www.otrs.com/en/support/enterprise-subscription/
> >>
> >
> >
> > ------------------------------
> >
> >
---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
> > End of otrs Digest, Vol 7, Issue 24
> > ***********************************
> >
> >
---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
> >
>
>
> ------------------------------
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
> End of otrs Digest, Vol 7, Issue 27
> ***********************************
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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