Using our default Smtp server We don't have any problem send mail if send out there maybe a one minute delay. But OTRS mail are taking up to an hour sometimes before I receive anything. Sent a message to myself after the last post and still waiting
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 09 April 2009 03:05 PM To: [email protected] Subject: otrs Digest, Vol 7, Issue 22 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Marco Vannini) 2. Re: otrs Digest, Vol 7, Issue 21 (Brent Botha) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:58:15 +0200 From: Marco Vannini <[email protected]> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Postmaster jobs are managed by the crontab. Try to modify (as in fedora) /opt/otrs/var/cron/postmaster* and then service restart otrs For the outgoing email depends on what you use (smtp or sendmail or other).... On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <[email protected]> wrote: > Hello All > > Im new to OTRS > > I am having a problem that when I send a ticket to our OTRS system there is > a delay of say 15 mins before I receive the ticket in my queue. > > If I go into the Admin console and then into postmaster ?mail account and > say run now the message is received right away. > > > > There also seems to be a delay in my replies ie. Change of owner or > acknowledgement of the ticket number > > > > Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM > ON THE 17TH APRIL. > > > > Thanking you in advance > > > > Regards > > Brent Botha > > Senior System Administrator > > NXT - A Convergence Innovation Company > > > > Office + 27 11 322 3332 > > Mobile +27 82 375 0887 > > Skype ID brentbotha > > Email [email protected] > > www.nxtnow.co.za > > > > Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton > > This email is intended only for the person to whom it is addressed and/or > otherwise authorized personnel. The information contained herein and > attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If > you are not the intended recipient, please be advised that viewing this > message and any attachments, as well as copying, forwarding, printing, and > disseminating any information related to this email is prohibited, and that > you should not take any action based on the content of this email and/or its > attachments. If you received this message in error, please contact the > sender and destroy all copies of this email and any attachment. Please note > that the views and opinions expressed herein are solely those of the author > and do not necessarily reflect those of the company. While antivirus > protection tools have been employed, you should check this email and > attachments for the presence of viruses. No warranties or assurances are > made in relation to the safety and content of this email and attachments. > The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by > any virus transmitted by or contained in this email and attachments. No > liability is accepted for any consequences arising from this email. > > > > Please consider the environment before printing this email > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 2 Date: Thu, 9 Apr 2009 15:02:13 +0200 From: "Brent Botha" <[email protected]> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21 To: <[email protected]> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH [email protected]> Content-Type: text/plain; charset="us-ascii" Ok thanks guys Postmaster is working but when I close a ticket there is still a big delay or if I make any changes Any Suggestions -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 09 April 2009 02:56 PM To: [email protected] Subject: otrs Digest, Vol 7, Issue 21 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs Digest, Vol 7, Issue 19 (Brent Botha) 2. Re: otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial) 3. Re: otrs Digest, Vol 7, Issue 20 (Brent Botha) 4. Re: Customer Notifications New Ticket/Closed Ticket (Jeremy Adams) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:12:19 +0200 From: "Brent Botha" <[email protected]> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19 To: <[email protected]> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p [email protected]> Content-Type: text/plain; charset="us-ascii" Centos Linux -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 09 April 2009 02:09 PM To: [email protected] Subject: otrs Digest, Vol 7, Issue 19 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Frans Stekelenburg) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:08:23 +0200 From: Frans Stekelenburg <[email protected]> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Unix or windows? Postmaster function (script) is called from a scheduled command. On unix in cron. By default every 10 minutes. gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of Brent Botha Sent: donderdag 9 april 2009 13:38 To: [email protected] Subject: [otrs] Time delays on Recieving Tickets Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email [email protected] www.nxtnow.co.za Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email <http://www.passport.panda.org/> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/attachme nt.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 12987 bytes Desc: image001.jpg URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/attachme nt.jpe> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 7414 bytes Desc: image002.png URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/10fd9ec2/attachme nt.png> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 19 *********************************** ------------------------------ Message: 2 Date: Thu, 9 Apr 2009 14:43:16 +0200 From: "ZAHIR, Feraldi Zahrial" <[email protected]> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 15 To: otrs <[email protected]> Message-ID: <h00008820441caf1.1239280996.scalix.unido....@mhs> Content-Type: text/plain; charset="US-ASCII" I made some changes on the config.pm thus i need to restart the otrs in order to see the changes. I of course tried restarting httpd and mysqld but still i dont think thats it. if the file is not there what should i do? is there any other way to restart otrs? Regards Zahir -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Thursday, April 09, 2009 11:56 AM To: [email protected] Subject: otrs Digest, Vol 7, Issue 15 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 2. Re: Help, restarting OTRS on centos 5 (Carlos Eduardo Goncalves) 3. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 4. Customer Notifications New Ticket/Closed Ticket (Le machito) 5. Stats. Hos to use an external field imported to MySql? (Le machito) 6. Re: TEMPLATES (Craig Meirick) 7. Re: Change queue without being owner (Javier Barroso) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Apr 2009 17:18:51 +0200 From: Marco Vannini <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 otrs is a "lamp" or I'm wrong ? just check if apache & mysql are running or try to restart them: service httpd restart service mysqld restart On Wed, Apr 8, 2009 at 5:08 PM, ZAHIR, Feraldi Zahrial <[email protected]> wrote: > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/otrs restart its not there > > thanks for the help > > regards > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 2 Date: Wed, 8 Apr 2009 12:26:34 -0300 From: Carlos Eduardo Goncalves <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi, In my enviroment CentOS this file is there. I guess the file has deleted/losted in your server. regards 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]> > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/*otrs restart* its not > there > > thanks for the help > > regards > ** > ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/3c7bbf7d/attachme nt-0001.html> ------------------------------ Message: 3 Date: Wed, 8 Apr 2009 17:42:17 +0200 From: Marco Vannini <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 it should be there but it is not mandatory for the usage of the tool. I've understood that Zahir was not able to use it (the tool), in fact when /etc/init.d/otrs is run it prompt you if any prerequired component is not running and then sets cron jobs & postmaster & others... On Wed, Apr 8, 2009 at 5:26 PM, Carlos Eduardo Goncalves <[email protected]> wrote: > Hi, > > In my enviroment CentOS this file is there. I guess the file has > deleted/losted in your server. > > regards > > > 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]> >> >> Hi all, >> >> i need a really quick help on restarting OTRS running under centos 5, >> i tried to look for otrs under /etc/init.d/otrs restart its not there >> >> thanks for the help >> >> regards >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 4 Date: Wed, 8 Apr 2009 18:20:01 +0200 From: Le machito <[email protected]> Subject: [otrs] Customer Notifications New Ticket/Closed Ticket To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, Our OTRS is accessed only by agents, the customers send emails and the call center distribute this request to the different queues. I am looking to add a Customer Notification (By email) to say: 1) Your new request have the ticket number xxx, etc etc 2) Your ticket xxx is closed. Thanks etc etc I don't want to use the option "change status" because I am interested only in this 2 solutions. (New Ticket-Closed Ticket) Do you know where can I configure it? Thanks in advance Raoul -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/9a28589b/attachme nt-0001.html> ------------------------------ Message: 5 Date: Wed, 8 Apr 2009 18:38:37 +0200 From: Le machito <[email protected]> Subject: [otrs] Stats. Hos to use an external field imported to MySql? To: [email protected], "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, I downloaded from another database to MySql some fields related with our customers as "Building". I want to use this information in my stats but I can not get this field. Any idea about how to get this field information in our stats? We are looking for the number of tickets by Building (We need to know hoy many tickets are coming from the different buildings) Thanks in advance Raoul -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/a3264530/attachme nt-0001.html> ------------------------------ Message: 6 Date: Wed, 08 Apr 2009 15:58:01 -0500 From: "Craig Meirick" <[email protected]> Subject: Re: [otrs] TEMPLATES To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 I have been able to get the button (described below) to work. I have also added a second button directly below this one by inserting this twice (a copy of this code directly below it). My question is, how do you create a second button directly to the right of the original button instead of below it? I have tried different ways of editing the table to get it to go to the right but unsuccessful. Thanks In Advance. Craig Hi Tony, Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment. thank you, For one specific queue, it would be difficult, but you can search for # <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data"> # <input type="hidden" name="Action" value="$Env{"Action"}"> # <input type="hidden" name="Subaction" value="StoreNew"> # <input type="hidden" name="FormID" value="$QData{"FormID"}"> # <input type="hidden" name="ExpandCustomerName" value="2"> # <input type="hidden" name="Subject" value="Example Subject"> # <input type="hidden" name="Body" value="Name: # Product: # Comment:"> # <input class="button" type="submit" name="" value="$Text{"Example Template"}"> # </form> # <hr> in AgnetTicketPhone.dtl This will create a button in your Phone Ticket Mask which will populate the body of the ticket. This will be available to all agents of all queues. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Stra?e 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- [email protected] Northeast Iowa Community College <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~< ------------------------------ Message: 7 Date: Thu, 9 Apr 2009 11:55:16 +0200 From: Javier Barroso <[email protected]> Subject: Re: [otrs] Change queue without being owner To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Hi, First, sorry, I missed this mail. On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr <[email protected]> wrote: > On 24/2/09 13:09, Javier Barroso wrote: >> Response to [1] (I can't reply from gmail :( now ) >> Ticket::Frontend::MoveSetState: ?did the trick >> >> [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html > > Where did you find this option? I did a search through SysConfig but was > unable to find it. See it at admin OTRS manual [1] at B.2.26.2 [1] ftp.otrs.org/pub/otrs/doc/doc-admin/2.0/en/pdf/otrs_admin_book.pdf Regards, ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 15 *********************************** ------------------------------ Message: 3 Date: Thu, 9 Apr 2009 14:41:54 +0200 From: "Brent Botha" <[email protected]> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 20 To: <[email protected]> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAFMrs85HNdZKmpQkrt6J [email protected]> Content-Type: text/plain; charset="us-ascii" Thanks guys ill will test and let you know Much appreciated -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: 09 April 2009 02:11 PM To: [email protected] Subject: otrs Digest, Vol 7, Issue 20 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Time delays on Recieving Tickets (Frans Stekelenburg) ---------------------------------------------------------------------- Message: 1 Date: Thu, 9 Apr 2009 14:10:16 +0200 From: Frans Stekelenburg <[email protected]> Subject: Re: [otrs] Time delays on Recieving Tickets To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" The proper way to update crontab is by using Edit: crontab -e crontab -e -u otrs J To list: crontab -l [-u otrs] No need to restart then mvg, frans From: [email protected] [mailto:[email protected]] On Behalf Of Davin Taddeo Sent: donderdag 9 april 2009 13:57 To: User questions and discussions about OTRS. Subject: Re: [otrs] Time delays on Recieving Tickets Just dealt with this the other day myself. :) I would update your cron settings for the fetchmail cron job. The cron file is located here on my system: /opt/otrs/var/cron I have mine set to update every 3 minutes using the following line: */3 * * * * /usr/bin/fetchmail -a --ssl >> /dev/null I believe you'll want to restart cron after this (though I could be wrong), just run the Cron.sh script. /opt/otrs/bin/Cron.sh This is on Version 2.3.4 on Centos 5.2. ~Davin Taddeo Brent Botha wrote: Hello All Im new to OTRS I am having a problem that when I send a ticket to our OTRS system there is a delay of say 15 mins before I receive the ticket in my queue. If I go into the Admin console and then into postmaster mail account and say run now the message is received right away. There also seems to be a delay in my replies ie. Change of owner or acknowledgement of the ticket number Pleas eany help would be great as I need to present a WORKING TICKET SYSTEM ON THE 17TH APRIL. Thanking you in advance Regards Brent Botha Senior System Administrator NXT - A Convergence Innovation Company Office + 27 11 322 3332 Mobile +27 82 375 0887 Skype ID brentbotha Email [email protected] www.nxtnow.co.za Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton This email is intended only for the person to whom it is addressed and/or otherwise authorized personnel. The information contained herein and attached is confidential and the property of The NXT Thing Now (Pty) Ltd. If you are not the intended recipient, please be advised that viewing this message and any attachments, as well as copying, forwarding, printing, and disseminating any information related to this email is prohibited, and that you should not take any action based on the content of this email and/or its attachments. If you received this message in error, please contact the sender and destroy all copies of this email and any attachment. Please note that the views and opinions expressed herein are solely those of the author and do not necessarily reflect those of the company. While antivirus protection tools have been employed, you should check this email and attachments for the presence of viruses. No warranties or assurances are made in relation to the safety and content of this email and attachments. The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused by any virus transmitted by or contained in this email and attachments. No liability is accepted for any consequences arising from this email. Please consider the environment before printing this email <http://www.passport.panda.org/> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/49bada61/attachme nt.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpeg Size: 12987 bytes Desc: image001.jpg URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/49bada61/attachme nt.jpe> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/png Size: 7414 bytes Desc: image002.png URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090409/49bada61/attachme nt.png> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 20 *********************************** ------------------------------ Message: 4 Date: Thu, 09 Apr 2009 07:55:00 -0500 From: "Jeremy Adams" <[email protected]> Subject: Re: [otrs] Customer Notifications New Ticket/Closed Ticket To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=US-ASCII OTRS does send the first message you speak of. As for the second message, we created a response. In ORTS click admin then response then add the response you would like. Now this method is not an auto response, whatever you create in this area will show up in the left of the screen in each ticket. The agent will have to click on the newly created response then send it. hope this helps. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086 >>> Le machito <[email protected]> 04/08/09 11:20 AM >>> Hi all, Our OTRS is accessed only by agents, the customers send emails and the call center distribute this request to the different queues. I am looking to add a Customer Notification (By email) to say: 1) Your new request have the ticket number xxx, etc etc 2) Your ticket xxx is closed. Thanks etc etc I don't want to use the option "change status" because I am interested only in this 2 solutions. (New Ticket-Closed Ticket) Do you know where can I configure it? Thanks in advance Raoul ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 21 *********************************** ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 22 *********************************** --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
