I have been able to get the button (described below) to work. I have also added
a second
button directly below this one by inserting this twice (a copy of this code
directly below it). My
question is, how do you create a second button directly to the right of the
original button
instead of below it?
I have tried different ways of editing the table to get it to go to the right
but unsuccessful.
Thanks In Advance.
Craig
Hi Tony,
Can someone please help me?
I like to create a template for a one of my queue.
EXAMPLE; We have a queue called "NewHire", and we would like to add a
template to it;
so when a customer submitt a "new hire request", we would like the template to
pop-up and
have them fill out the blanks. The template is just a word document. Any ideas
on how to do
this? I'm using the lastet OTRS on windows enviroment.
thank you,
For one specific queue, it would be difficult, but you can search for
# <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data">
# <input type="hidden" name="Action" value="$Env{"Action"}">
# <input type="hidden" name="Subaction" value="StoreNew">
# <input type="hidden" name="FormID" value="$QData{"FormID"}">
# <input type="hidden" name="ExpandCustomerName" value="2">
# <input type="hidden" name="Subject" value="Example Subject">
# <input type="hidden" name="Body" value="Name:
# Product:
# Comment:">
# <input class="button" type="submit" name="" value="$Text{"Example Template"}">
# </form>
# <hr>
in AgnetTicketPhone.dtl
This will create a button in your Phone Ticket Mask which will populate the
body of the ticket.
This will be available to all agents of all queues.
--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
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Craig Meirick, Help Desk/PC Support -- [email protected]
Northeast Iowa Community College
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