Thomas Koch wrote:
I made a demo setup of OTRS where the ticket types are used to
categorize the tickets like:
Voice - Coverage
Voice - Tariff
Data - Coverage
Data - Tariff
SIM card - Loss
SIM card - Activation
...
Do you think that this is a reasonable usage of the ticket type
functionality?
I'd just use queues (maybe even subqueues) for these different types
of tickets.
Nils Breunese.
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