Thanks Lars, i'll take a try. M.
On Wed, Jul 16, 2008 at 10:19 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote: > Den 16/07/2008 kl. 11.27 skrev Mike Li: > > In the process of my testing, i send one mail to the demo system >> [EMAIL PROTECTED], i could see the new ticket quickly, but if i send one mail >> to my owe OTRS system [EMAIL PROTECTED], i must need wait more time to >> see the new ticket, i checked more time, but did not find any clues on this >> case. >> > > Check the cron schedule for user OTRS. There's a postmasterpop3 job which > is scheduled to run every 10 minutes by default. You can change it to > whatever you like. > > Be aware that checking every minute gives customers very snappy replies but > can leave you with serious amounts of garbage to clean up in case a mail > loop happens between OTRS and a bad vacation responder. > > > -- > Lars > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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