Hello,
I'm having a problem when using PostMasterPOP3.pl. Basically, when it
pops a certain mailbox from a POP server, it *looks* like it crashes.
It starts popping from other boxes just fine, but when it gets to this
one, it always says: "Message (1/56)", etc and then it stops.
Could it be that a particular message in that inbox is causing it to
crash? I know it's crashing because it leaves it's process_id in the
DB, so the next time, OTRS does not pop anything, and complains that
'it is already running'.
I have used '-f 1 -d' and here is the bottom of the output I got (I
have removed some repetitive lines):
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Message 1/66 ([EMAIL PROTECTED] server IP address)
Debug: Config.pm ->Get('PostmasterUserID') --> 1
Debug: Config.pm ->Get('PostmasterX-Header') --> ARRAY(0xaadd30)
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DatabaseUserTable') --> system_user
Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id
Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw
Debug: Config.pm ->Get('DatabaseUserTableUser') --> login
Use of uninitialized value in concatenation (.) or string at
/opt/otrs/Kernel/Config/Defaults.pm line 1605, <PRODUCT> line 4.
Debug: Config.pm ->Get('User::PreferencesModule') -->
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Debug: Config.pm ->Get('PreferencesTable') --> user_preferences
Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key
Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value
Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c)
Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c)
Debug: Config.pm ->Get('CustomerUser10') -->
Error: Config.pm No value for 'CustomerUser10' in Config.pm found!
Debug: Config.pm ->Get('SendmailModule') --> Kernel::System::Email::Sendmail
Debug: Config.pm ->Get('SendmailModule::CMD') --> /usr/sbin/sendmail -i -f
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('FQDN') --> <OTRS IP address>
Debug: Config.pm ->Get('Organization') -->
Error: Config.pm No value for 'Organization' in Config.pm found!
Debug: Config.pm ->Get('SendmailBcc') -->
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Debug: Config.pm ->Get('LoopProtectionModule') -->
Kernel::System::PostMaster::LoopProtection::DB
Debug: Config.pm ->Get('PostmasterMaxEmails') --> 40
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0xaa5658)
Debug: Config.pm ->Get('Ticket::ViewableLocks') --> ARRAY(0xaa570c)
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('Sendmail') -->
Error: Config.pm No value for 'Sendmail' in Config.pm found!
Debug: Config.pm ->Get('SendmailBcc') -->
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Debug: Config.pm ->Get('FQDN') --> <OTRS IP Address>
Debug: Config.pm ->Get('Organization') -->
Error: Config.pm No value for 'Organization' in Config.pm found!
Debug: Config.pm ->Get('Ticket::NumberGenerator') -->
Kernel::System::Ticket::Number::DateChecksum
Debug: Config.pm ->Get('Ticket::IndexModule') -->
Kernel::System::Ticket::IndexAccelerator::RuntimeDB
Debug: Config.pm ->Get('Ticket::StorageModule') -->
Kernel::System::Ticket::ArticleStorageDB
Use of uninitialized value in concatenation (.) or string at
/opt/otrs/Kernel/Config/Defaults.pm line 1605, <PRODUCT> line 4.
Debug: Config.pm ->Get('Ticket::CustomModule') -->
Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found!
Debug: Config.pm ->Get('ArticleDir') --> /opt/otrs/var/article
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('PostmasterAutoHTML2Text') --> 1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0xaa5718)
Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0xaa5658)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0xa91350)
Debug: Config.pm ->Get('CustomerUser') --> HASH(0xa9226c)
Error: Config.pm No value for 'CustomerUser10' in Config.pm found!
Debug: Config.pm ->Get('DatabaseUserTable') --> system_user
Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id
Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw
Debug: Config.pm ->Get('DatabaseUserTableUser') --> login
Use of uninitialized value in concatenation (.) or string at
/opt/otrs/Kernel/Config/Defaults.pm line 1605.
Debug: Config.pm ->Get('User::PreferencesModule') -->
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Debug: Config.pm ->Get('PreferencesTable') --> user_preferences
Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key
Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value
Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('Ticket::Hook') --> Ticket#
Debug: Config.pm ->Get('Ticket::HookDivider') -->
Error: Config.pm No value for 'Ticket::HookDivider' in Config.pm found!
Debug: Config.pm ->Get('PostmasterFollowUpSearchInReferences') --> 0
Error: Config.pm No value for 'PostmasterFollowUpSearchInReferences'
in Config.pm found!
Debug: Config.pm ->Get('PostMaster::PreFilterModule') --> HASH(0xa9cb54)
Debug: Config.pm ->Get('PostMaster::PreFilterModule') --> HASH(0xa9cb54)
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1
Modification of a read-only value attempted at
/System/Library/Perl/5.8.1/darwin-thread-multi-2level/Sys/Syslog.pm
line 302.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What does that last line mean? Why would it suddenly have a logging issue?
If anyone can shed some insight, or tell me a better way to diagnose
the problem, I would be most helpful.
Thanks,
Khusro
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