[EMAIL PROTECTED] wrote:
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
What is Core::PostMaster::PostmasterFollowUpState set to in
SysConfig? It is set to 'open' by default.
Nils Breunese.
Thanks for you reply. PostmasterFollowUpState is checked and set to
'open'. However, PostmasterFollowUpStateClosed is set to 'open' but
is unchecked. Could that be it?
Hm, that's also unchecked on our installation. According to the docs
this is the setting that is controlling this behavior, so you could
try and check it: http://doc.otrs.org/2.2/en/html/
x12516.html#Ticket:Core::PostMaster:PostmasterFollowUpStateClosed
Nils Breunese.
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