[EMAIL PROTECTED] wrote:
We have these "pending auto close+", "pending auto close-" "pending reminder" types on a ticket. Could anyone tell me the meaning of each of these types? When a ticket has status as ‘pending auto close+/- means what?
Pending auto close+: wait till the specified time and then automatically set the state to closed succesfully. Pending auto close+: wait till the specified time and then automatically set the state to closed unsuccesfully. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
