Hi,
We’ve been asked to implement a way to automatically create tickets for reoccurring yearly/monthly jobs in OTRS for our ordnance corps. My first thought was to use the calendar module in OTRS to have a yearly/monthly event created for which the system could create a ticket and place it In a ticket queue. However I can’t seem to find a way to link a ticket to an event. Is there a way to trigger a ticket creation after a certain event has occurred in the calendar in OTRS or is there another way how I could implement this in OTRS? Thanks in advance, Wim No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.8/1414 - Release Date: 4/05/2008 12:31
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