When adding a note to a ticket, there is the option of note type: external or internal. Right now I have note type-external as the default. This will show up in our customer frontend to allow them to see what we add to tickets.
The issue arises when an agent adds something to a ticket that he doesn't want the customer to see and then quickly hits the submit button before changing the note type to internal. I am looking for a way to make this a forced choice much like being forced to add a subject to a ticket or text to the body of a ticket. Is there any option available to make this so? Thank you, >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~< _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
