Greg, You were right on with this. I had looked right by this on several occasions. Just didn't notice that there was nothing selected.
Thank you for the assist. LQ > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Greg Horne > Sent: Thursday, May 01, 2008 5:13 PM > To: 'User questions and discussions about OTRS.org' > Subject: Re: [otrs] No Email Reply Option ... !? > > If I recall correctly, I saw this happen when I created a > queue and did not associate an did not choose a responce to > go with the queue on the results screen after adding the > queue. Try going to the admin section, select > Responses<->Queue,Select the queue that you are having a > problem with and select a response, and click submit and test. > > Hope this helps. > > Greg Horne > gehorne > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of LQ Marshall > Sent: Thursday, May 01, 2008 4:39 PM > To: 'User questions and discussions about OTRS.org' > Subject: [otrs] No Email Reply Option ... !? > > > I have one queue that I have somehow configured to now allow > email replies. > > The compose email link is missing from any ticket in this > queue, and I haven't been able to figure out how I did this? > > Anyone willing to give their 2 cents on where to look to correct this? > > tia, > LQ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
