I use otrs-2.1.2; there also we dont get an agent comment while closing the ticket, to the customer, even if the note type is note-external. Otrs, it seems, cannot do what you want. I had to do code change to bring this feature.
--- On Tue, 1/4/08, Tony Canale <[EMAIL PROTECTED]> wrote: > From: Tony Canale <[EMAIL PROTECTED]> > Subject: [otrs] Customer can't see my comments > To: [email protected] > Date: Tuesday, 1 April, 2008, 7:58 PM > Dear OTRS, > Customer can't see my comments:.... > when an agent closes a ticket, with comments, the customer > that created the ticket gets the email notification but the > comments don't show in the body of the email. (they > doesn't show in their customer queue either,... it only > states that its been closed by the agents. > > The only time that the comments show up is when I use > "compose answer email", instead of close link. > > why are the comments not showing up? > > thanks for the help, we are using VER.2.2.5 > > -Tony > _________________________________________________________________ > Use video conversation to talk face-to-face with Windows > Live Messenger. > http://www.windowslive.com/messenger/connect_your_way.html?ocid=TXT_TAGLM_WL_Refresh_messenger_video_042008_______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Best Jokes, Best Friends, Best Food and more. Go to http://in.promos.yahoo.com/groups/bestofyahoo/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
