In the agent frontend, the default view of a queue shows the last followup for a ticket. I would like to show the initial ticket entry in the queueview, making followups viewable once you zoom. Is there a config option for this?
Greg
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
