hi, otrs 2.2.4 with itsm: when i close a ticket using the close either in the listview or the ticketzoomview, and choose internal-note as the note-type, the system still sends an update notification to the customer: Wed Apr 2 14:30:46 2008noticeOTRS-CGI-19Sent customer 'StateUpdate' notification to 'xxxx <[EMAIL PROTECTED]>'.Wed Apr 2 14:30:46 2008notice OTRS-CGI-19Sent email to 'xxxx <[EMAIL PROTECTED]>' from 'mobilePeople support <[EMAIL PROTECTED]>'. HistoryType => SendCustomerNotification, Subject => Re: [mPTicket#2008040219000029] New State "closed successful"!;
any idea what i did wrong to get this? thanks -- /florus
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