Thanks Torsten! That worked perfectly! On Mon, Mar 10, 2008 at 12:50 PM, Torsten Thau <[EMAIL PROTECTED]> wrote:
> -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi there, > > Aleem Mohamed schrieb: > > Hello! Is there any way to change the priority settings to allow me to > > change the priority of a ticket WITHOUT having to give a reason for the > > change? > > > ...go to SysConfig and search for > "Ticket::Frontend::AgentTicketPriority###Note" setting this to "No" and > you've got what you want. > > > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFH1YMRvXo8m5PgoXQRAl5dAJ0cczoT/dqICfAMNaXy2rYE15DgJgCfTg+W > FGcnNmaq3fOZ1GYJqXf2c1s= > =NZxX > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >
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