Wowwwww Sounds good Shawn Thanks a lot Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not.
Carlos -----Mensaje original----- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Shawn Beasley Enviado el: Jueves, 06 de Marzo de 2008 11:08 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Watcher limitations Hi Carlos, > Hi list, > > Is it possible that Watcher user just "watch" the ticket avoiding any > oher action as "external notes" or any other? > > Thanks for your answers > Try an ACL! Here are some examples http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
