Hi Derek
I'm in the process of creating an OTRS test environment and attempting to configure LDAP agent authentication. After a bit of reading I managed to get things working. When I tried to log back into OTRS as the [EMAIL PROTECTED] user though I realized I that I was no longer using the local DB and couldn't get admin access. I tried to add a second agent authentication method following the docs and previous posts but haven't found much information on configuring the DB method. Here is my current config:
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http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219 Here is a FAQ that will fit your needs!
--
Shawn Beasley
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