Enrique Garcia Briones wrote:

I just installed otrs in debian, and I release the software to be tested in my University, but, when one of the Administrators tried to install the ITSM
package, it was showed this message:

Software error:
Can't locate object method "new" via package "XML::Parser::Lite"
at /usr/share/otrs//Kernel/System/XML.pm line 781, <PRODUCT> line 236.

For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving
this error message and the time and date of the error.

Please use the ITSM mailinglist for questions about ITSM: 
http://lists.otrs.org/mailman/listinfo/itsm

I tried to search in the archive files, it is hard without search tool.

They have a search function in the OTRS archives at mail-archive.com: http://www.mail-archive.com/[email protected]/ But apparently [EMAIL PROTECTED] is not yet a member of the ITSM mailinglist yet.

Nils Breunese.
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