Hi,
Finally solved it....Had to install perl module Authen::SASL::Perl::GSSAPI.
Absence of this was giving some problems like:
1> Emails tickets were not getting created in queues sometimes....sometimes
multiple email tickets were getting created for same email.
2> The Below error(in my last post) used to occur while performing notification
related ticket operations,though tickets used to get affected by the operations
and notification sent.
I have a suggestion here,.. Can you guys include this module
Authen::SASL::Perl::GSSAPI as a dependency for otrs...as an optional module.
This module is not there in the list given by running script
otrs.checkmodules...causing confusion.
Anyways...thanks Nils for your reply,..it provided some clues...that it wasnt
otrs problem...but perl missing modules...
Thanks.
aleem bagwan <[EMAIL PROTECTED]> wrote: Hi,
Thanks for replying...And yes, we are using Red Hat Enterprise Linux4. The
thing is that i have deployed the same version of otrs with same configuration
on three different boxes..local, QA and DEV with no problems. Lately we
deployed it on Prod server, again with same configuration. This was working on
Prod perfectly until ,...three different Mail servers were configured, 6 emails
were configures spanning these three mail servers; after which it ran into
problems giving below error message whenever i perform any operation on ticket.
Also we are using Apache with mod_perl configured. And i have not performed any
PERL or OTRS updates prior to this problem occuring..only configured mail
servers.
I tried to re-create the error in QA but to no avail.
What do u think is the problem...is it OTRS, PERL or Mail related config.
For ur reference: This error i receive on frontend while performing ticket
operation(Create ticket, owner change, move queues). Only those operations
involving email notification:
=> Can't locate object method "_secflags" via package
=> "Authen::SASL::Perl::GSSAPI" at /home/oss/otrs/Kernel/cpan-lib/
=> Authen/SASL/Perl.pm line 32.
Whereas i get this error when i run PostMasterPOP3.pl manually.
=> Can't locate object method "_secflags" via package
=> "Authen::SASL::Perl::GSSAPI" at /home/oss/otrs/Kernel/cpan-lib/
=> Authen/SASL/Perl.pm line 32.
=> Attempt to free unreferenced scalar: SV 0x1b786b0, Perl interpreter:
=> 0x505010.
(Here it pops mails from two email accounts and gives above error completely
ignoring mention of other 4 emails i configured)
"Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote:
aleem bagwan wrote:
> I m using otrs 2.1.4 installed on linux Enterprise v4.
You are aware that OTRS 2.1.4 was released about a year ago? There
have been several updates in the meantime. And what do you mean by
'linux Enterprise v4' exactly? I'm guessing Red Hat Enterprise Linux
(RHEL) or CentOS 4?
> This was working fine for past 3 months. Lately i m receiving the
> following error msg:
>
> Can't locate object method "_secflags" via package
> "Authen::SASL::Perl::GSSAPI" at /home/oss/otrs/Kernel/cpan-lib/
> Authen/SASL/Perl.pm line 32.
> Attempt to free unreferenced scalar: SV 0x1b786b0, Perl interpreter:
> 0x505010.
>
> This error i can see whenever i perform operations like move queues,
> change owner or create ticket..Also when i run script
> PostMasterPOP3.pl to create tickets from mails
>
> For your information i recently configured 3 mail servers in OTRS.
> I think this might be the problem..though im not very sure. Can u
> guys please tell me what might be the problem. This is critical
> problem that cropped in live environment. Not sure whether otrs or
> perl has cracked under pressure..Need you pointers.
Have you installed any updates before this problem appeared? If you
run OTRS under mod_perl and upgrade Perl for instance you need to
restart your webserver or mysterious issues errors will crop up.
Nils Breunese.
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