> Nils: > You could file a bug report at http://bugs.otrs.org/ and maybe > alternative ports will be added as an option in a future version of OTRS.
Yes, Nils, you are right. I'm struggling since long with this problem [1] The point is that I'm **not** a computer/email/system expert, and do not understand anything about all this software. In plain word, I do not know what to write when opening the bug: retrieving emails from Gmail is a POP3 port problem? And/or also an encryption problem? And/or what other issues are involved? Just opening a bug writing "I'd simply retrieve emails from Gmail" might seem a joke to the programmers. If, instead, any other people who have in-depth knowledge of the matter could express the whole thing in proper technical terms, maybe the Otrs programmers could/would take it more seriously. > Mike: > I do it with fetchmail. > gmail -> fetchmail -> local smtp-server -> procmail -> Postmaster.pl All I could find about it is this http://doc.otrs.org/2.2/en/html/x1269.html#email-receiving-fetchmail It is far too "compact" and technical, and gives for granted that you are a system admin. [2] Also, it seems that such "procmail" thing runs only under Linux. Is there any place where the process is explained in plain words: what to do, where, how to? Luigi [1] You might recall a similar questions and your kind reply from last summer, as an example. http://lists.otrs.org/pipermail/otrs/2007-July/019517.html I browsed the whole web, since months, but answers are lacking (or, instead, are too technical to understand) [2] I'm just a "poor devil" with tons of emails to answer, and struggle to set up Otrs as a tool on my pc at work. ;-) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
