Steve, > Right now I installed 2.2.3 using the tar file since I didn't see any > rpms for RHEL 4.x. So now > I have a directory tree /opt/otrs-2.2.3/ with a symbolic link > /opt/otrs pointing to /opt/otrs-2.2.3.
I believe the tar Nils was referring to (correct me if I am wrong Nils)
is the SuSE RPM available for download.
> When I untar 2.4.4 in /opt it creates its own directory tree so I
> also have /opt/otrs-2.2.4.
try
relinking your /opt/otrs to /opt/otrs-2.2.4
#DB Settings and so forth
copy Kernel/Config.pm from /opt/otrs-2.2.3 to /opt/otrs-2.2.4
copy Kernel/Config/Files/ZZZAuto.pm from /opt/otrs-2.2.3
to /opt/otrs-2.2.4
if you made changes to the cron then copy /var/cron/
from /opt/otrs-2.2.3 to /opt/otrs-2.2.4
if you have made template changes, copy any self made templates into
there respective place
fire your browser up and let'er rip
I hope I could help you.
((enjoy))
Shawn Beasley
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