Hello Cory, > Is it really necessary to pop up a window indicating that a ticket > has
This is, as many other things in OTRS a feature that can be shut off.
Navigate to your Sysconfig link in the admin panel and search for
"bulk".
Config Options: Ticket -> Frontend::Agent
Ticket::Frontend::BulkFeatureJavaScriptAlert:
Show java script popup if a ticket is selected for bulk action? No Yes
(Default: Yes)
I hope this helps!
((enjoy))
Shawn Beasley
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