Hi Keith, check the ticket/ticket history. This phenomenon might occur because the ticket tries to send an agent notification to a non-existent email account. Thus it would trigger an auto reply by the mailer demon which is recognized as followup and reopens the ticket again.
Hope that helped. Daniel Project Manager CS/Service Development Jamba! GmbH -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Keith Turner Sent: Donnerstag, 15. November 2007 21:18 To: [email protected] Subject: [otrs] Phantom Ticket reopening We are using otrs on a windows 2003 server version 2.0.3 and MySQL. Starting yesterday, an agent reports that every time she closes a ticket it reopens itself with the message: "The state of your ticket "20071100510000038" has been changed by "Admin OTRS" to "open". We have not change anything on the system and the agent is one of the primary long time users - Suggestions welcome Keith _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
