Hi, I got more than one question of how to use the system because I have never used an helpdesk-system. But I hoped someone already hade some kind of small user guide, of how to use the system like,
* How do I answare the sender of the ticket? * Can I set how long time one ticket have cost the supportdepartment? * Should I rename default queues or how should I use them? My incomming tickets land in the Postmaster-queue without any filter. * What is Email-Ticket used for? * How do I put an ticket into someones queue? .... and so on... Where can I read about this now? OTRS seems to be an common used system and how do everyone learn, how to use it without an user manual? "User questions and discussions about OTRS.org" <[email protected]> Skriver: >Hello, > >On Thu, 2007-11-15 at 10:53 +0200, Anders Karlin wrote: >> Is there some kind of usermanual where you can read how to use the >system? >> >> The admin manual only helps the admin to setup the system, not to use >it. > >At the moment there is only the admin manual for ((otrs)). A user manual >is in progress, and will be released to the public as soon as it is >finished; there is no definite end date for this project. > >Specific questions are more than welcome here in the mailing lists. >Please always provide your current system configuration (platform, DB, >OTRS versions) And you will get answers. > >Alternatively, we would be happy to setup and manage a system for you. >As well, we offer consulting and training for ((otrs)), and would be >happy to help you professionally in this area. > >((enjoy)) > > Shawn Beasley > >-- >((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing > Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success! > > >Geschäftssitz: Bad Homburg >Amtsgericht Bad Homburg, HRB 10751 >Steuernummer: 003/240/97505 > >Aufsichtsratsvorsitzender: Burchard Steinbild >Vorstandsvorsitzender: André Mindermann >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ Med vänlig hälsning MEDBORGARSKOLAN STOCKHOLMSREGIONEN IT-Avdelningen Anders Karlin ______________________________________________________________________ www.medborgarskolan.se [EMAIL PROTECTED] Medborgarskolan Stockholmsregionen Box 19193 104 32 Stockholm Besöksadress Hagagatan 23 A 08-457 57 00 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
