Below, you can see the "system (email-external)" and "system
(email-notification-ext)" entries in the ticket history. I found this
confusing for the customers. I try to turn them off. So that the tree show
only customer's and agent's messages and not the system's messages. But I
still want to receive the notification emails. I can't find any way to
configure this.
Any idea?
Zoom Ticket : 1000172
Age: 6 minutes
Print
Created: 10/15/2007
|--> customer (webrequest) 10/15/2007 15:41:52
|-->customer (webrequest) 10/15/2007 15:42:37
|-->system (email-external) 10/15/2007 15:42:37
|-->>> system (email-notification-ext) 10/15/2007 15:42:39
------------------------------
From:
Callcenter OpenOffice.org
To:
[EMAIL PROTECTED]
Subject:
Re: [Ticket 1000172] New State "open"!
*** THIS IS JUST A NOTE ***
--
_/|\_ Samphan Raruenrom. Open Source Development Co., Ltd.
Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
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