maybe you have to edit otrs\Kernel\Config\Files\Ticket.xml
try give it a look
Gabriele
----- Original Message -----
From: Dan King
To: User questions and discussions about OTRS.org
Sent: Wednesday, August 01, 2007 5:31 PM
Subject: [otrs] Customer comment field.
I would like to make the customer comment field larger so it can handle
multiple lines of text. I know I have to change the varchar size on the
database. But how to I make the text field multiple lines when it is viewed in
the browser?
Thanks for the help.
Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CAN K2P 0B4
www.carms.ca
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