You can link a ticket to FAQ section too. -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Nils Breunese (Lemonbit) Envoye : mercredi 1 aout 2007 16:06 A : User questions and discussions about OTRS.org Objet : Re: [otrs] merge and link states
pri pri wrote: > can somebody explain the exact fuctionalities of the merge and link > features in otrs. If you want to combine two tickets into one ticket you can use the merge function. If you want to indicate two tickets are related you can create a link between them (with either being the parent or without a parent-child relationship). Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
