I have different QUEUS assigned to different GROUPS and ultimately GROUPS assigned to particular users. Whenever a complaint is lodged, it goes to its particular queue and only each user can see its own queue.
I want an email notification be sent to the agents when a new ticket arrives into there queue I enabled NEW TICKET NOTIFICATION in the agent preferences but it doesn’t generates an email on the arrival of new ticket I have mentioned email address for each user. If I manually sent an email, for example like empty answer it works fine, means my mail system is quite fine. Any help please ?? No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
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